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RWL066 Unlock Remote Work Productivity: Tips and Strategies from Luke Shermer’s Experience

Unlock the secrets to remote work productivity with insights from Luke Shermer, Managing Director and Founder of Launch Tomorrow. Discover how nearly a decade of managing remote teams has equipped Luke with unique strategies to overcome the challenges of dispersed work environments. From navigating team dynamics to setting clear objectives and maintaining accountability, Luke’s practical tips will empower any remote team to thrive.

Explore the crucial role of building trust within remote teams as Luke recounts his journey from an accidental remote worker to leading a permanently remote setup. Learn how to shift from traditional hierarchical mindsets to a culture of facilitation and adaptability, and how to address initial client perceptions about the absence of a physical office. Luke emphasizes the importance of establishing clear goals and accountability to foster a dependable and high-performing remote team.

Tired of endless meetings that drain your energy? Luke shares his strategies for optimizing meetings to boost productivity and avoid burnout. Discover how to distinguish essential meetings from those better suited for asynchronous communication, and apply creative solutions to keep your team engaged and efficient. Learn about practical time-blocking techniques, the importance of shared calendars, and how to balance managerial duties with creative tasks. Join us for a wealth of knowledge on maintaining work-life harmony in remote settings and get a sneak peek into the innovative projects at Launch Tomorrow.

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Remote Work Productivity Insights With Luke

Speaker 1
0:00

Hello

everybody
.

It's

Alex
,

alex

Wilson-Campbell

from

the

Remote

Work

Life

podcast

Joining

me

today
.

I

have

a

wonderful

guest
.

I

have

Luke

Shermer
.

Luke

is

the

Managing

Director

and

Founder

of

Launch

Tomorrow

and

he

has

such

a

depth

of

knowledge

when

it

comes

to

remote

work

but

not

just

remote

work

and

I'm

going

to

let

him

sort

of

give

you

a

bit

more

detail

in

a

moment
.

But

I

you

know
,

we've

been

speaking

for

a

little

while

and

I

just

really

wanted

to

have

Luke

on

the

podcast

today

to

share

with

you

all

he's

learned
,

I

guess
,

or

much

of

what

he's

learned

about

remote

work

and

Luke
,

he's

managed

and

participated

in

remote

work

and

remote

only

knowledge

work

teams

for

almost

a

decade
.

Most

recently
,

he

led

a

program

approximately

30

distributed

across
.

I'm

making

real

mess

of

this

today
.

I'm

really

sorry
,

oh

dear

me
.

Speaker 2
1:01

That's

all

right
.

Speaker 1
1:02

That's

all

right
.

Do

you

mind

if

I

start

again
?

Let's

start

from

the

top
.

Speaker 2
1:07

No

problem
,

okay
,

sorry

about

this
.

It's

mostly

you

talking
,

so

I

don't

mind
.

Speaker 1
1:12

Right
,

he's

managed
.

I've

practiced

this

so

many

times

and

I

can't

get

it

right
.

He's

managed

remote-only

knowledge

work

teams

for

almost

a

decade
.

Most

recently
,

he

led

a

program

of

approximately

30

distributed
.

That

should

be

I

think

it

was

a

typo

there

30

distributed
.

Is

that

people
?

People
?

Speaker 2
1:36

yeah
,

yeah
,

okay
,

I

might

have

typed

it
,

not

quite

yeah
.

Speaker 1
1:44

Yeah
.

Speaker 2
1:44

I

don't

think

I've

actually

read

it

out

loud

myself
,

come

to

think

of

it
.

So

it

may

it

may

be

it

may

be

actually

a

hard

one

to

read
.

Speaker 1
1:51

Do

you

want

me

to

go
?

Do

you

want

me

to

do

something
?

Speaker 2
1:56

else

then
,

in

terms

of

the

intro
,

or

are

you

happy

with
?

Yeah
,

absolutely
,

I

mean
,

you

know

whatever

whatever
,

um
,

however
,

you

want

to

do

it
,

I

think
,

and

yeah
,

especially

if

it's

coming
,

you

know
,

coming

from

you
,

I

think

that's

even

better
.

Speaker 1
2:08

Right
.

Yeah
,

there's

a

couple

of

things
.

Align

remotely
,

right
?

Hi

guys
,

it's

Alex

once

again

from

Remote

Work

Life
.

Thank

you

for

joining

me

once

again

Today
.

I

have

another

special

guest

to

have

with

me

today

Luke

Shermer
.

Speaker 1
2:28

Now
,

luke

has

been

in

the

world

of

remote

work

for

a

number

of

years

and
,

as

you

know
,

we

only

really

accept

and

speak

to

people

who

have

an

in-depth

knowledge

in

remote

work
,

because

I

think

that's

the

way

we

can

learn

best

and

how

we

can
,

you

know
,

through

sharing

what

we've

learned
,

sharing

what

we've

practiced

on

a

day-to-day

basis
,

from

learning

from

those

who

know

the

world

of

remote

work

best
.

Speaker 1
2:55

And

Luke

has

managed

or

participated

in

remote-only

knowledge

work

teams

for

almost

a

decade

and

most

recently
,

he

led

a

program

of

approximately

30

distributed

people

across

13

time

zones

and

eight

different

locations
.

Over

the

last

nine

years
,

he's

led

teams

building

software
,

running
,

marketing

and

sales
,

and

launched

a

best-selling

book

as

well

at

the

same

time
,

called

align

remotely
.

So

look

out

for

that
.

In

many

cases
,

with

people

you've

been

working

with
,

you've

never

met

them

or

spoke

to

them

in

person
,

and

I

mean

that's

something

really

special

in

terms

of

the

whole

lot
,

in

terms

of

what

Luke

has

done
,

which
,

as

I

said

why

I

wanted

to

get

him

on

the

program

today
.

So
,

luke
,

thank

you

for

joining

us

today
,

and

you're

very
,

very

welcome
.

Speaker 2
3:46

Yeah
,

alex
,

it's

really
,

it's

really

a

great

pleasure
.

I'm

a

huge

fan

of

the

podcast
,

so

I'm

glad

to

glad

to

be

glad

to

chat
.

Speaker 1
3:54

And

Luke

he's
.

Not

only

is

he

a

fellow

podcaster

as

well
.

Actually
,

I

think

what

you

should

do

as

well

is

look

out

for

Luke

at

launch

tomorrow
,

and

we're

going

to

talk

a

little

bit

about

that

as

the

show

goes

on
.

But

launch

tomorrow

is

is

Luke's

main

venture

at

the

moment
,

and

today
,

on

today's

show
,

we're

going

to

talk

about

why

companies

struggle

with

remote

productivity
.

That's

a

big

topic
.

I

I

mean
,

especially

in

an

office
.

Productivity

tends

to

be

monitored

at

an

individual

level
,

but

actually

the

impact

on

a

business

depends

on

how

well

teams

work

together
.

And

I

think
,

luke
,

I

think

you

can

really

share

some

of

your

pearls

of

wisdom

with

us

today

to

kind

of

reveal

not

only

how

you

do

it
,

but

also

how

many

of

the

people

that
,

or

many

of

the

businesses
,

that

you

work

with

are

doing

it

as

well
.

Speaker 1
4:49

So

it's

brilliant
,

absolutely
.

But

my

first

question

did

you

envision
,

envision
,

envision
,

envision
?

Can't

get

my

words

out
?

Envision

yourself

in

your

current

role
,

and

I

mean
,

tell

us

how

you

reached

where

you

are

today
.

Speaker 2
5:14

Sure
,

absolutely

so
.

I

was

at

one

company

for

many

years

that

became

increasingly

remote

and

kind

of

worked

through

various

roles

there

over

time
.

Initially

I

was

more

of

a

line

contributor
,

eventually

became

more

of

a

manager

and

got

remote

teams

to

run
,

initially

small

teams

and

larger

teams

and
,

I

think
,

pre-pandemic
.

Most

of

the

people

that

I

talked

to

if

we

were

talking

about

work

over

beers

or

something

they

were

just

amazed

or

surprised

that

it's

possible

to

run

remote

teams

and

build

complex

things

like

software

with

everybody

completely

remote

teams

and

build

complex

things

like

software
,

like

with

everybody

completely

remote
.

Speaker 2
5:48

Uh

well
,

at

least

outside

of

the

software

industry
,

to

be

fair
,

um

and

uh
,

yeah
,

and

then

basically
,

like

as

soon

as

the
,

as

soon

as

the

pandemic

hit
,

it

was

like

I

felt

like

I

had

a

lot

of

experience

built

up

over

the

years
,

uh
,

or

scar

tissue
,

however

you

want

to

call

it

and

you

know
,

uh
,

these

were

things

that

I

thought

would

be

helpful

for

people

because

at

the

time

there

was

lots

of

you

know

listicles

of

37

tools

to

help

you

go

remote
,

kind

of
.

Speaker 2
6:13

You

know
,

if

you

think

back

to

like

March

or

April

of

last

year
,

there

was

a

whole

bunch

of

things

like

that

and

I

think

in

practice

I

felt

other

things

were

actually

more

important
,

that

eventually

people

would

kind

of

realize

that

or

come

across

certain

things

which

I'd

already

experienced

in

the

past

which

I

could

help

share

with
.

And

I

think

the

key

thing

actually
,

I

think

for

me

was

the

mindset

that

productivity

as

a

team

matters

a

lot

more

than

as

an

individual
.

And

I

think

in

an

office

it's

easy

to

kind

of

fall

back

to
.

You

know
,

are

people

showing

up
,

are

they

sitting

at

their

computer
,

are

they

doing

things
,

and

you

know
,

for

some

type

of

work

maybe

that's

good

enough
.

But

I

think
,

especially

when

you're

in

a

remote

setting
,

you've

got

to

get

kind

of

deeper

into

how

the

actual

team

works

together

to

really

get

to

the

bottom

of

of
,

um
,

of
,

of
,

of

how

to

get

Building Trust in Remote Work

Speaker 2
7:07

things

done
.

Speaker 1
7:07

Basically
,

so

for

you

then
,

when

you

started

working

remotely
,

was

that

by
,

by
,

by

design
,

or

was

it

just

just

you

know
,

just

your
,

your

preference
?

Speaker 2
7:25

Was

that

your

preference

or

by

design
?

Speaker 2
7:31

It

was

kind

of

by

accident
.

Speaker 2
7:38

So

what

happened

was

that

I

realized

that

I

was

working

with

a

team

of

remote

people

sitting

in

London

and

in

fact

I

think

at

one

point
,

even

though

I

had
,

I

think

at

the

time
,

around

13

people
,

I

was

the

only

one

in

London
.

Speaker 2
7:44

Even

though

I

had
,

I

think

at

the

time
,

around

13

people
,

I

was

the

only

one

in

London

and

for

personal

reasons
,

we

thought

it

would

be

good

to

go

back
,

move

back

to

Warsaw

to

be

closer

to

family
.

You

know
,

have

a

daughter
,

wanted

her

to

have

closer

contact

to

family

and

you

know
,

in

fact

it

was

completely

optional

that

I

was

physically

in

London
.

I

mean
,

some

of

my

stakeholders

were

there
,

but

I
,

you

know
,

I

agreed

with

them

that

I

was

physically

in

London
.

I

mean
,

some

of

my

stakeholders

were

there
,

but

I

agreed

with

them

that

I'd

fly

in

when

needed

and

set

up

a

couple

of

flights

after

I

moved
.

But

it

just

kind

of

evolved

from

there

and

then

it

just

became

the

way

things

worked

while

I

was

with

this

company

full-time

and

then

over

time

it

evolved

out

into

just

doing

various

bits

of

kind

of

remote

work
,

remote

consulting
,

and

it

kind

of

went

from

there
.

Speaker 1
8:36

And
,

as

with

many

people
,

when

they're

starting

out

remote

not

just

individuals

but

teams

there

can

be

various

challenges
,

I

guess
,

various

different

things

that

remote

work

can

sort

of

um

throw

up
,

I

guess

sometimes

unexpectedly
.

What's

been

your

biggest

challenge

and

how

have

you

been

able

to

to

overcome

that
,

to

really

build

the

business

that

you've

built

today
?

Speaker 2
9:11

I

think

the

biggest

challenge
,

especially

initially
,

was

around

shifting

the

culture

that

I

was

in
,

the

company

culture

that

I

was

in
,

which

is

relatively
,

let's

say
,

traditional

and

hierarchical
,

into

accepting

more

things

like

facilitation
.

Speaker 2
9:33

And

part

of

that

was

just

things

that

I

was

doing

outside

with

other

companies

and

bringing

it

in

kind

of

on

the

side
,

and

part

of

that

was

just

me

literally

stepping

out

of

my

own

for

lack

of

a

better

term

comfort

zone
,

kind

of

being

within

the

way

things

are

and

being

willing

to

change

things

and

push

things

a

bit
.

Speaker 2
9:56

And

I

think
,

in

a

way
,

this

is

one

of

the

ways

the

pandemic

has

actually

been

a

good

thing
,

because

I

think

a

lot

of
,

a

lot

of

the

assumptions

that

were

very

entrenched

that

I

had

to

work

against
,

I

think
,

were

put

into

question
,

so

it

was

easier

to

do

that
.

Speaker 2
10:12

I

think

also
,

by

the

time

this

was

this

was

happening

last

year

the

tools

to

be

able

to

do

that

to

facilitate

groups
,

group

meetings
,

workshops

online

were

much

more

mature

than

they

were
,

say
,

five

years

ago
,

for

example
,

where

you

have

big

online

whiteboards

and

you

can

fully

kind

of

prototype

plan

out

entire

complicated

systems
,

admittedly

on

a

call

together
,

but

you

can

really

get

into

quite

deep

things

and

there's
,

you

know
,

there's

certain

things

you

lose

doing

this

online

versus

in

person
,

but

there's

also

a

lot

of

things

you

gain
,

and

to

some

extent

it's

tools
,

but

it's

also

just

this

whole

idea

that
,

as

a

manager
,

my

primary

role
,

my

mindset
,

was

that

I

need

to

be

a

facilitator

and

not

kind

of

an

executor
,

and

I

think
,

particularly

in

a

remote

context
,

that

really

helps

a

lot
,

where

you

know

you

assume

people

want

to

be

there
,

they

want

to

be

doing

their

job
,

and

it's

all

about

helping

them

come

together

to

achieve

what

it

is

that

the

company

wants

them

to

achieve
.

Speaker 2
11:27

And
,

of

course
,

if

there

are

blockers
,

then

go

figure

out

what

they

are

together

and

then

try

to

unblock

it

for

them

or

help

them

do

it

themselves
.

Speaker 2
11:37

That

kind

of

thing
,

so

it

is

a

slightly

different

mindset

and
,

to

some

extent
,

skill

set

too
.

Speaker 1
11:46

So

it

is

a

slightly

different

mindset

and
,

to

some

extent
,

skill

set

too
,

yeah
,

and

I

think
,

well
,

the

fact

that

you

evolved

into

that

manager

is
,

yeah
,

it

is

a

mindset
,

but

also

you

have

to

be

willing

to

change

as

well
,

don't

you
,

in

terms

of

the

way

you

were

and

the

way

you

are
.

So

there's

that

challenge

as

well
.

I

think

one

of

my

biggest

challenges

when

I

first

started

working

remotely

was

um

perception

that

my

clients

had

of

me

not

not

having

an

office
,

that

they
,

you

know

they
.

So

when

I

told

them

you

know
,

I

work

remotely
,

I

work

from

a
,

from

here
,

that

literally

here
,

there

and

so

the

first

question

to

me

would

be

so

where's

your

office
?

How

can

we

sort

of

get

in

touch

with

you
?

And

I

said
,

well
,

you

can

use

my

phone

or

you

can

Skype

me

or

you

can

Zoom

that

sort

of

thing
.

That

was

one

of

my

biggest

challenges
.

Speaker 1
12:40

Obviously
,

that's

now

no

longer

a

challenge
,

because

I've

literally

always

been

working

yeah
,

um
,

exactly
,

but

no
,

that's

that's

interesting
,

yours
,

yours

was

more

around

sort

of

the
,

the

mindset

and

the

facilitation

as

opposed

to

managerial

side
.

I

think

a

lot

of

people
,

actually

now

a

lot

of

managers
,

are

coming

to

terms

with

that
.

Um
,

trying

a

bit
,

I

suppose

it

takes

being

a

bit

more
.

I

suppose

at

the

heart

of

it

it

takes

trust
,

doesn't

it
?

Trusting

who

you

work

with
,

trusting

your

team
,

would

you

say
.

Speaker 2
13:13

Yes
,

it

does
.

It

takes

trust
,

it

takes
,

it

does

take

skills
,

although

you

can

learn

them

as

you

go
,

I

think

also
.

So

I

think
,

yeah
,

I

mean
,

I

think

with

the

trust
,

I

mean
,

speaking

of

trust
,

I

mean

I

think

with

the

trust

component
.

I

think

one

of

the

big

challenges

with

trust

is

in

an

environment

where

you

don't

have

very

clear

objectives

or

there's

like

multiple

people

that

are

trying

to

define

what

the

company

is

supposed

to

do
.

It's

not

very

clear
.

Therefore
,

it's

not

clear

who's

accountable
,

it's

not

clear

how

things

are

going

to

happen
.

Speaker 2
14:01

And

then

in

that
,

in

that

context
,

it's

very

difficult

to

have

a

trusting

relationship

in

every

direction
,

above

you

and

below

you
,

so

to

speak
.

Um
,

because

then

it's

like

you

know

what
,

what
?

What

is

it

that

people

are

actually

doing
?

Are

they

actually

doing

it
?

Are

they

doing

something

that

matters
?

Like

you've

got

to

work

out

how
,

how

to

how
,

how

to

get

that

trust
,

and

I

think

you

know

the

the

easiest

way

that

that

I've

managed

to

do

that

is

to

always
,

every

time

I

get

into

this

kind

of

a

situation
,

is

to
,

as

quickly

as

possible
,

first

of

all
,

clarify

the

objectives

so

everyone

is

clear

on

what

it

is

that's

going

on
,

and

usually

it's

just

like

getting

things

to

be

internally

consistent

and

like

really

kind

of

string

people

at

the

initial

meetings

to

figure

out

you

know

how

it

all

comes

together
.

Speaker 2
14:53

And

then
,

in

terms

of

the

actual

trust

bit
,

it's

trying

to

divide

up

the

work

into

small

enough

pieces

that

you

can

see

that

people

are

working

through

them
,

they're

collaborating

to

kind

of

work

through

each

of

the

pieces

and

to

allow

them
.

To

allow

them

to

come

together

and

create

the

space

for

them

to

come

together

when

needed
,

but

not

force

them

to

be

in

Zoom
,

doom

and

monitoring
,

because

that
,

if

anything

erodes

trust
,

right
,

it's

a

sign

of

lack

of

trust
,

so

to

speak
.

And

I

mean

I

think

meetings

in

general

are

kind

of

they're

not
,

they're

not

corporate

culture
.

They're
,

they're

not

the

only

part

of

corporate

culture
,

but

I

think

they're

the

most

visible

part

and

the

one

that's

the

most

related

to

how

an

employee

experiences

a

company

culture
.

Um
,

and

that

kind

of

goes

back

to

why

I

think

that

facilitation

is

so

important
,

cause

I

think
,

if

you
,

if

you
,

I

mean

of

not

every

meeting

needs

to

be

a

workshop
,

right
,

but

I

mean

more
,

just

that

when

you

are

organizing

a

meeting
,

it's
,

it's

planned
,

it's

thought

through

workshop

participants
,

like

meeting

participants
,

figuring

out

exactly

how
,

how

it

needs

to

work

during
,

during

the

whole

thing
,

figuring

out

exactly

how

it

needs

to

work

during

the

whole

thing

and

creating

a

space

for

people

to

explore

and

then
,

on

the

flip

side
,

coming

to

a

decision
.

Speaker 2
16:18

I

mean
,

to

some

extent

this

is

similar

to

running

a

normal

meeting
,

but

when

you

move

it

into

an

online

environment
,

you

know

it

is

a

different

experience

than

when

you're

all

in

a

room

together

and

yeah
,

and

then

being

able

to

use

things

like
,

for

example
,

going

back

to

whiteboards

right
.

So

you've

got

people
.

There

could

be

one

person

talking
,

a

couple

of

people

updating

post-its
,

another

person

organizing
,

making

like

arrows

or

boxes

or

something
,

and

so

it's

like

this

multimedia

experience
.

Right
,

you've

got

the

visual
.

You've

got

things

moving
,

you're

touching

things
,

you're

moving

things

around

and

everyone's

doing

it

at

once
,

right
.

Speaker 2
16:59

Whereas

if

you

just

have
,

you

know
,

the

Brady

Bunch

style

Zoom

setup

and

you

know

one

person

speaks

for

a

minute

at

a

time
,

like
,

and

one

person

speaks

for

a

minute

at

a

time
,

most

people

are

going

to

be

disconnecting

because

it

just

doesn't

feel

as

relevant
.

They

don't

feel

like

they're

part

of

it
.

Whereas

if

you

really

create

a

space

where

people

can

all

take

action

at

the

same

time

and

talk

about

things

at

the

same

time

and

really

get

at

what's

the

actual

problem

we're

solving
?

How

are

we

going

to

do

it

Then
?

That
,

I

think
,

eventually

leads

to

a

much

better

experience

for

employees
,

but

also

better

outcomes

really

for

the

company

too
.

Speaker 1
17:42

Yeah
,

and

I

think

there's

a

lot

of

companies
,

not

just

the

ones

that

are

nearly

remote
,

but

even

existing

ones
,

that

are

continually

learning

how

to

do

things
,

how

to

you

know

how

to

work

best
,

and

there's

a

lot

of

collaboration

where

that's

concerned
.

Speaker 1
17:59

And

again
,

when

I

first

started

working
,

I

was

mostly

working

remotely

alone
.

A

lot

of

the

things

I

mean
,

obviously

working
,

working

alone
,

but

working

within

sort

of

different
,

collaborating

with

different

areas

and

different

people

a

lot

of

the

things

that

I

did
,

or

you

know

the
,

I

suppose

that

the

iti

used
,

or

the
,

I

suppose

the
,

the

ways

in

which

I

worked
.

I

I

learned

as

I

went

along
,

um
,

and

often

made

mistakes

myself
,

quite

big

mistakes

sometimes
,

and

there

came

a

point

actually
,

where

I

became

really

isolated

and

felt

like

I

was

just

sort

of

I

don't

know

stagnating

in

my

learning
.

And

it

was

only

through
,

I

suppose
,

in

a

way

by

accident
,

I

started

to

sort

of

reach

out

to

other

people
,

to

speak

to

them

and

learn

about

what

they

were

doing
,

and

in

fact
,

this

is

how

the

remote

work

life

podcast

came

about

through

those

conversations
,

and

that's

how

I

continue

to

learn
.

How

do

you
,

you

know
,

in

your
,

your

context
,

how

do

you

continue

with

your

learning

and

your

development
?

Speaker 2
19:13

your

sort

of

context
.

How

do

you

continue

with

your

learning

and

your

development
?

Yeah
,

yeah
,

I

mean
.

So

the

two

main

topics

that

I

focus

on

are

innovation

or

new

product

development

and

remote

work
,

and

I

think
,

in

terms

of

learning
,

I

think

the

really

useful

rule

of

thumb

that's

really

helped

me

a

lot

is

only

learning

things

that

are

directly

related

to

one

specific

thing

that

I'm

working

on

right

now
,

so

that

I'm

not

just
,

you

know
,

kid

in

a

candy

store

picking

up

all

these

little

interesting

tidbits

all

over

the

place
,

so

that

it's

related

to

something

that

I'm

actually

doing
,

that

I'm

actually

doing

Um

and

um
.

Yeah
,

I

mean

in

terms

of

the
,

the
,

the

practice
.

The

practice
,

I

mean

it's
,

it's
,

it's
,

you

know
,

usually

I'm

reading
,

I'm

listening

to

things

like

podcasts

or

audio

books

or

something
,

and

then

trying

to

figure

out

how

I

can

run

a

small

experiment

or

help

a

team

run

run

a

small

experiment

uh

around

around

the

thing

that

I'm

trying

to

solve
,

and

by

experiment
.

Speaker 2
20:15

It

doesn't

need

to

be

like

this

big

formal

thing

or

hypothesis

and

all

of

that
,

but

it's

more

like

if

I

make

a

small

change
,

how

is

that

going

to

change

how

the

team

works
,

how

things

are

going

to

happen
?

How

is

that

going

to

change

how

the

team

works
,

how

things

are

going

to

happen
?

So
,

for

example
,

one

of

my

favorite

series

of

experiments

were

around

meetings

and

doing

things

like

canceling

meetings
,

moving

to

completely

this

kind

of

operation

meeting

that

development

teams

have
,

moving

them

to

occasional

ones
,

moving

them

to

Slack-based

ones
,

all

kinds

of

iterations

around

that

and

getting

the

right

environment

for

that

particular

set

of

individuals

to

come

together

and

work

effectively
,

instead

of

telling

them

that

you

must

meet

at

1

pm

GMT

every

day

and

all

of

that

kind

of

thing
.

So

again
,

it's

around

creating

that

collaborative

environment

that

helps

them

work

together

and

finish

bits

of

work

quickly
,

effectively
.

Optimizing Meetings for Productivity and Engagement

Speaker 1
21:27

Talking

about

meetings
,

obviously
.

I

mean
,

meetings

are
,

yes
,

they're

important
,

but

it's

important

to

get

meetings

right

and

making

sure

that

you're

being

as

productive

as

you

can

without
,

like

you

said
,

the

zoom
,

the

zoom
,

doom
,

the
.

There's

so

much
,

so

many

things
,

so

many

uh

apps

you

can

use

to

meet

people

these

days
.

Aren't

there

so

many

that

you

can

use

that

literally

do

the

same

thing
?

But

you

see

and

you

hear

online

lots

of

people

complaining

about

how
,

how

often

they're

meeting

and

what

they're

talking

about

during

meetings
,

meetings

going

on

with

time

and

meetings

sort

of

basically

enveloping

the

whole

day

and

not

allowing

them

to

do

the

work

that

they

want

to

do
.

How

I

mean
,

I

don't

know

if

you

want

to

talk

about

Luke
,

how

you

do

it

within
,

again
,

within

your

context
,

but

how

do

you
,

how

do

you

go

about

making

making

sure

or

getting

the

meetings

right

for

you

and

your

team
?

Speaker 2
22:32

So

there

is

a

place

for

meetings
,

whereas

in

terms

of

deciding

things

and

coming

together

to

decide

really

important

things

that

need

to

happen

quickly
,

I

think

the

challenge

has

been

for

a

lot

of

companies

now

with

the

pandemic
,

with

the

large

amount

of

meetings
,

is

that

meetings

are

being

used
,

for

example
,

or

misappropriated

I

guess

is

the

word

right

so

using

for

tracking

status
,

whereas

you

can
,

or

kind

of

trying

to

create

deadlines
,

so

create

false

urgency

by

scheduling

a

meeting

on

Friday

so

that

a

piece

of

work

is

done

by

Friday
,

that

kind

of

thing
,

as

opposed

to

genuinely

being

used

to

come

together

and

decide

things
,

celebrate

things
.

And

there's

a

lot

of

work

which

is

done

into

meetings

which
,

in

fact
,

could

be

done

asynchronously
.

So

it

could

be

done
,

um
,

based

on

you

know
,

writing

something

up
,

uh
,

having

someone

else

look

at

it
,

you

know
,

more

email
,

more

like

it

doesn't
.

It

doesn't

need

to

all

always

be
,

uh
,

everyone

physically

getting

together

just

to

talk

about

every

little

detail
.

And

I

think

the

art

and

science

of

it

is

like

figuring

out
,

when

you

do

have

a

workflow

of

meetings
,

like

which

meetings

are

necessary
,

which

meetings

aren't
,

and

then

how

of

the

meetings

that

aren't
,

what

are

other

ways

or

better

ways

that

you

can

achieve

the

same

goal

without

organizing

a

meeting

or

a

regular

meeting
.

Basically
,

and

I

think

again
,

a

lot

of

this

goes

back

to

really

having

clear

objectives
,

because

if

you

have

that

and

then

you

take

each

meeting
,

you

know
,

you

go

through

your

Outlook

calendar

and

you

look

at
,

you

know
,

is

this

particular

meeting

helping

me

achieve

this

particular

objective

that

I

have
,

or

any

of

these

three

objectives

that

I

have
?

Speaker 2
24:55

First

of

all
,

do

we

need

it

at

all

if

we

don't

cancel

it
?

Obviously
,

if

we

still

need

something

about

it
,

is

there

another

way

of

achieving

that
?

So

just

having

people

email

you

what

they

did

today
,

for

example
,

or

this

week

or

something
,

if

it

is

status

right
?

So

coming

up

with

creative

ways

of

addressing

the

actual

business

need

without

necessarily

defaulting

to

a

meeting
.

And

yeah
,

it

does

require

a

good

amount

of

self-awareness

of

the

companies

and

the

individuals

in

the

companies

to

do

that
.

But

I

think

the

ones

who

do

get

it

right
.

You

know

you

can

have

most

of

most

of

the

week

relatively

free

of

meetings

and

if

you

know
,

particularly

when

we're

talking

about
,

you

know

within

a

larger

company

and

and

you

know

you're

organizing

the

work

like

you
,

I

don't

necessarily

think

you

need

that

many
.

But

again
,

it's

very

industry

context

specific
.

So

it

just

you

know

it's

case

by

case

basis

no
,

definitely

and

it

can

really
.

Speaker 1
26:02

I

mean
,

I've

spoken

to

people

who

can

really

snap

the

life

out

of

literally

set

the

life

and

energy

from

you

when

you're

going

from

one

meeting

to

another

and
,

um
,

speaking

to

somebody

the

day

who

will

remain

nameless
,

but
,

um
,

he

was

literally

spending

two
,

three

hours
,

sometimes

a

day

in

just

in

meetings

and

by

the

time

he'd

finished
.

Speaker 1
26:26

By

the

time

he'd

finished

the

meeting

he

was

so

exhausted

he

wasn't

able

to

do
,

wasn't

able

to

do

the

work

he

was

supposed

to

be

doing
,

or

at

least

he

wasn't

at

his

at

the

point

where

he

he

was

at

his

best

to

do

the

work

and

I

think

it

just

got

out

of

control
.

But

I

think

he's

getting

on

top

of

it

now

and

he's
.

I

gave

him

a

bit

of

advice

because

I

think

what

he

was

doing

was
,

um
,

he

actually

wasn't

sharing

his

calendar
.

I

think

people

were

just

booking

stuff

in

here
,

there

and

everywhere

and

into

literally

was

overlapping

with

his

um
,

with

his

work

time
.

So

he's

starting

to

get

a

solution

now
.

Speaker 1
26:59

But

I

know

there's

lots

of

people

out

there

who

are

really

struggling

and

it

can
,

like

I

said
,

it

can

really

take

the

life

out

of

people

and

you

can

take

the

fun

out

of

of

work

as

well
,

because

I

mean
,

you

can't

just

be

working

all

the

time
.

You

have

to

have

a

bit

of

downtime
,

it

has

to

be

a

bit

of

fun
,

you

know
,

because

that

that
,

after

all
,

is
,

is

what

helps

you

to

right

in

many

teams
,

in

many

cultures

not

just

not

all

cultures

but

it

can

help

to

really

bring

people

together

um
.

How

do

you

organize

your

team

or

a

team
?

How

would

you

recommend

organizing

a

team

so

that

it's

effective
,

engaged

and

fun
?

Speaker 2
27:38

So

I

think
,

in

terms

of

fun
,

I

think

fun

is

the
,

in

a

way
,

the

starting

point
.

So

I

think

usually

there's

a

number

of

things

that

the

team

is

aware

of

that

aren't

maybe

quite

so

fun
,

like

things

that

are

holding

them

back
.

And
,

again
,

coming

from

the

assumption

that

people

you

know

want

to

do

a

good

job
,

work

through
,

identify

all

of

those

things
,

put

them

in

one

place
,

on

a

shared

spreadsheet

or

on

some

kind

of

a

backlog
,

and

go

through

them

one

by

one
,

then

I

think
,

together

with

the

team
,

to

design

some

kind

of

a

process

for

how

they

do

the

work
,

so

that

they

get

real

time

information

as

to

how

they're

doing

so
.

So

what

I

mean

by

this

is

there's
,

um

I

guess

I'm

trying

to

think

um
,

how

to

do

it

in

a
,

in

a

non-software

way

or

a

non-manufacturing

way
,

I

mean

so
.

So

I

guess

the

way

that

I

think

about

it

is

that

you

have

a

unit

of

thing

that
,

if

you

want

to

create

something

like

I

don't

know
,

say
,

a

bicycle
,

how

do

you

how

quickly

you

can

get

the

whole

team

to

create

that

bicycle
?

Speaker 2
29:04

And

then
,

and

then

the

next

one
,

and

then

the

next

one
,

and

then

you've

got

a

time

of

how

long

it

takes

to

create

a

bicycle
,

right
,

so

that

bicycle

can

be

whatever

it

is

that

your

company

works

on
,

uh
,

and

then

that

gives

you

some

kind

of

a

number

that

everyone's

aware

of

it's

relatively

objective
.

And

then

that

gives

you

some

kind

of

a

number

that

everyone's

aware

of

it's

relatively

objective
,

and

then

you

can

use

it

to

help

work

with

the

team

in

a

fun

way
.

In

my

opinion
,

uh
,

maybe
,

maybe
,

maybe

I'm

biased
,

but

so

that

you
,

you

know
,

you
,

you
,

you

work

together

to

try

to

improve

how

long

it

takes

to

make

that

bicycle
,

try

to

improve

how

long

it

takes

to

make

that

bicycle
,

and

then
,

as

part

of

that
,

come

up

with

ways

of

you

know
,

automating

things
,

documenting

things
.

You

know

you

can

get

creative

in

terms

of

how

to

do

that
.

Speaker 2
29:57

And

yeah
,

that

I

mean
,

I

think

that's

that

combination

of

things

I

think

gets

people

engaged

and
,

in

fact
,

you

know

they

they

want

to

create

a

place

of

work

where

they

enjoy

working
,

and

I

think

it's

very

much

up

to

the

team

leader

to

to

organize

that

and

and

to

do

so

very

consciously

and

explicitly
,

and

I

think

that

combination

of

things

is

probably

a

way

to

do

exactly

that
.

Balancing Work and Productivity

Speaker 1
30:29

And

on

that
,

talking

about

work
,

and

obviously

and

I'll

talk

about

my

giving

you

my

example

of

the

guy

who

literally

has

his

life

slapped

from

him

from

all

his

meetings

and

it's

affected

and

it

overlaps

into

his

day-to-day

work

and

then
,

before

he

knew

it
,

the

work

he

was

supposed

to

have

done

on

that

day

was

going

into

the

next

day
,

and

so

on

and

so

forth
,

and

he

was

just

really

having

a

hard

time
.

He

he

was

struggling

with

his

productivity
.

Like

I

said
,

one

of

the

things

I

recommended

to

him

was

basically

get

his

diary

right
,

get

his

shared

calendar

right

and

setting

out

what

he

was

going

to

do

the

day

before
.

I

mean

all

the

basic

stuff
,

but

do

you

have

any
?

I

mean
,

why

do

companies

stuff
,

but

do

you

have

any
?

I

mean
,

why

do

companies
,

um
,

in

your

opinion
,

luke
,

uh
,

often

get

productivity

wrong
?

I

mean
,

it

was

a

big

example

that

I

gave

you

just

now
,

but

why

do

you

think

that

they

get

productivity

wrong
?

Speaker 2
31:34

so

I

think
,

just

off

the

back

of

the

example

that

you're

talking

about
,

I

mean
,

the

insight

that

I

find

really

useful

is

from

a

guy

named

Paul

Graham
,

who's

people

who

are

managers

and

who

like

being

managers
,

and

the

productivity

is

based

on

meetings

and

decisions
.

Then

there's

people

who

are

creative

and

they

create

things

and

they

work

on

things
,

and

I

think

a

lot

of

the

challenge

companies

have

is

because

the

two

sides

are

assuming

things

about

each

other

that

aren't

necessarily

true
.

So
,

uh
,

particularly

managers

assuming

that

people

who

want

to

do

want

to

do

the

work

right
.

So

this

is

essentially

a

discussion

of

getting

the

balance

right

between

doing

the

work

versus

thinking

about

the

work
.

Speaker 2
32:34

That

we're

talking

about
,

the

work

that

needs

to

be

done
,

and

usually

the

way

to

diagnose

this
,

in

my

opinion
,

is

to

basically

make

sure

there's

enough

time

to

actually

do

the

work
,

and

if

that

means

using

something

as

simple

as

a

time

block

in

Outlook
,

where

these

three

hours

don't

schedule

a

meeting

on

top

of

this
,

and

then

anyone

who

tries

to

say

no
,

right
,

so

set

that

boundary
,

so

then

you've

got

those

three

hours

where

you

can

go

and

actually

do

the

work

that

you

want

to

do

or

that

you're

expected

to

do
,

depending

on

the

context
,

or

others

are

expecting

you

to

do

At

the

same
,

the

same

time

you

do
.

Speaker 2
33:20

You

don't

want

to

completely

block

out
.

You

know

eight

hours

a

day

of

that

and

and

and
.

Just

go

off

into

your

own

little

corner

and

do

your

thing
,

because

what

you're

doing

if

you're

working

in

a

team

context

might

not

sync

well

with

what

everyone

else

is

doing

if

everybody's

sitting

in

their

own

corner

doing

their

own

thing
.

So

it

is

a

balance

right
.

And

I

think
,

yeah
,

looking

at

people's

calendars

when

you're

in

a

team

context

is

a

good

place

to

start

in

terms

of

having

that

discussion

and

getting

the

right

mix

there
.

Speaker 1
33:58

No
,

thank

you
.

It's

interesting
,

like

I

said
,

I

couldn't

believe

it

when
,

again

talking

about

this

guy
,

that

it

wasn't

really

the
.

They

just

started

working

remotely

but

they

weren't

used

to

it
,

to

be

fair

to

them

so
.

But

they

didn't

have
,

they

didn't

even

share

calendars
,

they

literally

didn't

share

anything
.

They

didn't

have

any

sort

of

cloud-based

things

like

google

drive

or

anything

like

that

that

they

were

using
.

It

was

just

all

desk
,

you

know

all

on

their

desktop
.

And

then

they

were

suddenly

into

a

situation

where

they're

having

to

change

all

their

working

practices

and

their

you

know

their

mindset
,

and

it

was

a

bit

of

a

panic
,

I

mean
.

I

think

they're

slowly

but

surely

getting

to

grips

with

it

and

making

their

way

through

it
.

I

mean

they're

doing

a

good

job
,

but

it

is
,

I

have

to

say

it's

taking

its

toll
.

But

no
,

luke
,

thank

you

so

much
.

Tell

us

a

bit

more

about

the

launch

tomorrow

and

what

you're

doing

at

the

moment

and

what

your

plans

are

for

the

foreseeable

future

sure
.

Speaker 2
35:03

So
,

uh
,

so
,

launch

tomorrow

is

kind

of

the

the

innovation

consulting

thing

that

I

did
.

Spinning

off

that
,

I

also

wrote

a

book

specifically

on

on

idea

testing
,

market

testing
.

Uh
,

initially

that

was

the

first

book

and

then

then

this
.

So

I

still

do

help

companies

with

that
.

Sometimes

it's

startups
,

sometimes

it's

larger

companies

where

there

are

larger

teams

that

need

to

be

run
,

and

yeah
.

And

then

Align

Remotely

is

kind

of

more

just

the

remote

work

stuff
.

The

second

book

and

yeah
,

so

it's

at

this

point

it's

all

kind

of

melded

into

one

to

be
,

honest
,

as
,

as

it

has

Enhancing Distributed Creativity in Remote Work

Speaker 2
35:46

for

many

people
.

Speaker 2
35:46

I

don't

think

I'm

unique

in

that
,

in

that

particular
,

in

that

particular

sense
,

um
,

but

yeah
,

I

mean

it's

uh
,

I

think

I

think

the
,

the
,

the

creativity
,

the

distributed

creativity

piece

is

the

one

that

people

find

reasonably

hard
,

and

I

think

that's

the

piece

that

I

think

is

really

where

I

feel

like

I'm

most

helpful

to

companies

at

the

moment

Figuring

out

how

to

get

groups

of

people

to

be

creative

when

they
,

when

they

can't

physically

be

together

in

in

one

workshop

room
.

So

so
,

yeah
,

that's
,

uh
,

that's
,

that's

pretty

much

uh
,

launch

tomorrow
.

Speaker 1
36:28

In

a

nutshell
,

and

you

can

find

launch

tomorrow

wwwlaunchtomorrowcom
.

I

definitely

recommend

having

a

look

at

that
.

We're

going

to

include

that

in

the

show

notes

as

well
.

But
,

luke
,

um

luke

shemaj

wants

to

say

thank

you

so

much

for

joining

me

today

on

the

remote

work

life

podcast
.

We're

looking

out

for

what

you're

doing

and
,

um
,

yeah
,

it's

been

been

great

having

you

today
.