RWL181: Remote Work Life Business Spotlight: Help Scout

Speaker 1
0:00

This is the Remote Work Life Business Spotlight , where I highlight top remote business innovators and share personal and career development tips to help you navigate the world of remote work . I'm your host , alex Wilson-Cambill . I help remote work managers , professionals and freelancers overcome isolation and uncertainty in their life to get hired and fulfill their career goals . So if you're interested in looking for an opportunity with a business that has a real purpose at the heart of what what it does , then help Scout could be the business for you to look at . I was fortunate to interview the CEO and one of the co-founders of Help Scout , nick Francis , through the day . He's a hero of mine in the sense that he's really sort of put real passion behind setting this , this business , up , and there's a real , as I said , real purpose behind what they do in the sense that they want to really help people . They want to help businesses overcome what really is an everyday problem , because none of us like a bad customer service experience , and that's where a business like Help Scout would come in in terms of helping you as a customer , potentially to have a much better , have a much smoother customer service experience through the product that Help Scout has created , and Help Scout is very much , in terms of the speciality , is all about creating web applications dealing with email , cloud and help desk , as I said , to make your interactions with websites or your online interactions much easier . And , in an age of automation and bots , help Scout gives you that human touch , that human flavor that everybody needs and everybody really expects , even if you are online . So if that's at the heart of your , your philosophy , your thinking in terms of helping people overcome problems that are related to customer service and customers , then this could be one for you to look at . Let's have a look here . As I said , it's a . They were established in 2011 , which gives you a good feeling , not just what they do , but the fact that they they've been there , they've been doing that for quite a while now , so they know what they're all about . Nick , who I , as I said , I interviewed he's in it for the long haul and that's that's what he's he's all about . He's all about helping people .

Speaker 1
2:35

So , again , if you're working for a business or looking for an opportunity with a business that has a leadership team that's totally sort of dedicated to the advancement of the business and then is really behind the purpose and driving that purpose , then it could only be a good thing . So help scoutcom is the place to look if you want to have a look around , and let's go to help scout right now . I think I'm on the about page and here you can see some of the the key people here , the customer champions . They're based in 60 countries across the world because , if I've not mentioned , help scout is 100 remote business and one of the key people , as I mentioned to you before , is none other than Nick Francis himself , and here he is , nick Francis , one of the co-founders and , yeah , like you can see here , the Canada , bristol , uk , cambridge , wakefield in the UK , against now Thampton in the UK , canada , again Spain . So distributed team across the world .

Speaker 1
3:49

So have a look at help scoutcom and then , in terms of yours , I mean , if you're looking at the about us page , I think let's scroll to the top of this page because again there's a useful video for you to look at . I'm not going to show you the video now , and here you can get a flavour of the sorts of people that work there , which I always like . I always like to see visuals as well as the text to understand the people , especially because obviously it's a remote business and you may not get to have those face-to-face interactions with all the people in the business . So it's always good to see them and see essentially what you're getting into . And there's the video I talked about .

Speaker 1
4:36

And again , if you are thinking about approaching help scout , either if they have a future opportunity or a job that you're interested in , it's always important to do your research on the team , which is why I'm pointing out to you some of the team members , some of the key people within the business talking to you about the business itself . Obviously , if there's a role that you're looking at , look at the role in more detail and then also look at some PR , some news , so that you can understand something . Partial information about what other people are saying about help scout , and all that information , all that research . You bring that all together to then make your decision , to make your case , and if everything lines up , then it could be a good opportunity for you to pursue . So that's my overview of help scout . Have a look and see what they're all about and maybe it could be on your radar as part of your next opportunity .

Speaker 1
5:36

That's it for today's episode of the remote work life podcast . Click the link in the show notes below to access a free list of 100 remote businesses that hire regularly . And if you're feeling stuck or uncertain on issues of career or personal development , head on over to wwwremoteworklifeio , where you can watch exclusive on-demand video featuring real-world remote work leaders and future work experts on key remote work topics , including how to get clarity on your career direction , how to thrive while working remotely , how to network effectively and stay connected , and how to tend to your personal and career development needs . Go to remoteworklifeio now and remember to connect with me , your host , alex Wilson Campbell , on YouTube , linkedin and Facebook .