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RWL191:Journey of a Remote Work Innovator w/ Pilar Orti Founder Virtual Not Distant

The professional landscape is constantly evolving, and for many, the pandemic accelerated this change. Pilar Orti’s journey to remote work (which began way before the pandemic) is a testament to adaptability and foresight.

As an actress turned remote work innovator and podcasting forerunner, her story is not just fascinating—it’s educational. Pilar’s transition from acting to leading Virtual Not Distant, a company that helps teams adapt to remote work, is a narrative that resonates with the current global work environment.

Today’s episode is a masterclass in embracing change and juggling professional and business commitments with the demands of caring for family.

The excitement of a multinational life is relatable to anyone who’s found themselves at the crossroads of personal and professional commitments. You’ll hear firsthand how embracing virtual collaboration and co-working can lead to unexpected opportunities and why the adage of ‘location, location, location’ may no longer hold true for today’s businesses.

You can find out more about Pilar via the following links:

Virtual Not Distant
Pilar’s LinkedIn page

Looking for Remote Work?

Click here remoteworklife.io to access a private beta list of remote jobs in sales, marketing, and strategy — plus get podcasts, real-world tips and business insights from founders, CEOs, and remote leaders. subscribe to my free newsletter

Connect on LinkedIn 

Transitioning to Remote Work and Podcasting

Alex
0:01

Hey

everybody
.

It's

Alex

once

again

from

the

remote

work

life

podcast
,

and

I

have

one

of

my

podcasting

heroes

with

me

today
,

pilar

Ooty
.

Pilar

is

a

director

of

virtual
,

not

distant
.

They

help

managers

and

teams

adapt

to

a

new

way

of

working
,

and

I've

had

Pilar

as

a

guest

on

the

podcast

before
.

As

I

said
,

she's

a

hero

of

mine

in

terms

of

podcasting

space
,

one

of

the

first

podcasts

I

ever

started

to

listen

to
,

so

I

will

put

the

details

in

the

show

notes

for

you

to

listen

to

as

well
.

But

apart

from

that
,

pilar

is

embedded

in

the

world

of

remote

work
.

She's

a

remote

work

expert
,

go

to

thought

leader

in

the

area

of

remote

work
,

especially

when

it

comes

to

helping

teams
,

helping

managers
.

So
,

pilar
,

I

want

to

thank

you

once

again

for

coming

back

to

the

remote

work

life

podcast
.

Pilar Orti
0:58

Thank

you

for

being

here

well
,

I'm

delighted

to

be

here
,

always

good

to

speak

to

you

and

the

second

time

is

so

well
.

I'm

really

looking

forward

to

see

what

we

talk

about

today

me

too
.

Alex
1:07

Me

too
,

and

I

think

last

time

we

spoke
,

we

were

talking

more

about

teams
.

You're

giving

advice

in

terms

of

how

teams
,

especially

the

teams

that

were

new

to

remote

work
,

could

transition

and

adapt

to

the

world

of

remote

work
,

and

that's

what

you

want

about
.

But

I

wanted

to
,

today
,

find

out

more

about

you

and

what

inspired

you

to

be

where

you

are

today
,

and

I

just

wondered

you

know
,

first

and

foremost
,

pilar
,

could

you

just

tell

the

audience

about

yourself
?

And

you

know

where

are

you

in

the

world

now

as

well
?

Pilar Orti
1:42

well
,

physically

I'm

in

London
,

so

that's

good

because

that's

that's

my

base

and

I

think

that's

important

because

I'm

someone

that

has

transitioned
,

so

the

transition

sounds

very

linear
.

That

has

that

still

moves
,

in

a

lot

of

professional

roles

and

in

still

in

different

industries
,

and

I

am

now

in

flux
.

I

am

really

wondering
.

I've

taken

this

year

to

think

about

what's

next
.

So

I'm

still

doing

a

lot

of

what

I

would

been

doing

for

the

last

five

or

six

years
,

and

20

years

actually
,

but

now

I'm

starting

to

wonder

where

am

I

next
?

So

what

I've

been

doing

my

professional

life

I

trained

as

an

actress
,

run

a

theater

company

that

is

like

previous

life

and

worked

as

a

voiceover

artist
,

which

has

still

do

some

voiceover

work
.

Pilar Orti
2:32

But

what

I've

been

doing

over

the

last
,

say
,

10

years

is

looking

at

corporate

training

and

training

in

organizations
.

I

started

in

leadership

training

around

the

2010s

or

something

and

I

started

to

see

that

more

and

more

organizations

were

using

technology

to

run

their

teams
.

So

basically
,

I

could

see

more

virtual

teams

etc
.

So

I

started

to

look

into

that

space

and

I

thought

it

was

a

very

interesting

space

because

it

needed

a

lot

of

deliberate

action
.

It

needed

teams

and

managers

to

really

think

about

how

they

wanted

to

work

together

and

I

thought

that

is

very

attractive

and

a

lot

of

people

making

a

transition

to

using

more

remote

work
.

I

thought

that's

great
.

We

can

use

it

as

a

tool

to

stop

and

think

and

design

new

ways

of

working
.

Pilar Orti
3:17

And

then

the

pandemic

came

and

lots

of

people

had

to

adopt

remote

work

without

thinking
,

without

designing

new

ways

of

working
,

and

those

years

were

interesting
,

I'm

sure
,

for

you

as

well
,

for

a

lot

of

people

in

the

remote

space

to

just

see

stuff

being

adopted

in

whatever

way

was

possible
.

It

changed

how

I

approach

the

work
.

It

really

I

was

like

whoa
,

what

am

I

doing

here
?

You

know
,

turning

to

people

in

the

middle

of

a

pandemic

about

visible

teamwork
,

which

is

my

thing
,

and

so

it

was

an

interesting

time

and

I

podcast

a

lot
,

which

because

I

love

talking

and

because

I

love

having

conversations

about

the

work
.

Pilar Orti
3:58

So

the

show

that

you

listen

to
,

a

21st

century

work

life
,

is

my

longest

running

show

and

it

really

started

because

I

wanted

to

have

conversations

with

people

who

were

doing

things
.

It

was

more

broadly
,

in

the

21st

century
,

what

work

looked

like
,

and

as

I

saw

that

there

was

more

remote

work

being

adopted
,

I

thought
,

well
,

actually
,

yeah
,

I

could

fill

a

whole

podcast

with

just

this
.

So

it's

been

really

great

and

from

that

I

also

have

a

podcast

now

about

podcasting
.

I

have

a

podcast

about

food

with

a

friend

of

mine

in

Spanish
.

I

have

a

management

cafe

still

running

now

with

a

co-host
,

so

podcasting

there's

something

and

that's

quite

interesting

as

well
.

Alex
4:40

So

yeah
,

very

mixed

background
,

but

all

over

the

place

but

I

mean

I

can

see

all

of

the

different
.

Alex
4:48

You

know

you

mentioned

linear
,

but

it's
.

There's

very

much

a

relationship

between

what

you've

done

in

the

past

in

terms

of

the

theatre

based

work

and

the

creative

things

that

you're

doing

or

we're

doing

AOL
,

time

Warner
,

forbidden

theatre

company

to

the

things

that

you're

doing

now
.

There's

definitely

a

correlation
,

and

I

think

so

you're

doing

voiceover

work

as

well

and

obviously

voiceover

is

very

much

related

to

the

audio

landscape

that

you're

in

now

and

you've

got

three

did

you

say

three

podcasts

all

in

one

go
.

Pilar Orti
5:25

I

am

involved

with

five

plus

one
,

I

think
,

plus

one

that

I

do

a

co-host

for

someone

else
.

Alex
5:32

Yes
,

I

think

and

you've

got

the

adventures

in

podcasting

as

well
.

You

achieve

podcaster

there

as

well
.

Yeah
,

you're

helping

coaches
,

facilitators

and

trainers
.

Gosh
,

I

just

about

manage

one

podcast
,

do

you
?

Pilar Orti
5:46

well
,

that

is

an

issue
.

Actually

it

is
.

I

mean

adventures

in

podcasting
.

I

wanted

to

turn

that

into

some

kind

of

business
,

doing

exactly

what

you

said
,

using

helping
,

specifically
,

coaches

and

facilitators
,

because

those

were

there

still

are

my

peers

I

haven't
.

I

played

with

it

for

a

bit

and

then

I

stopped

and

it's

now

lingering

there
.

I'm

thinking

what

can

I

do

in

the

world

of

podcasting

that

is

useful

and

that

people

will

pay

me

for
?

So

that's

what

I

love

podcasting
.

Alex
6:17

I

do

as

well
,

I

think
,

I

know
,

for

the

same

reasons

as

you
.

I

mean
,

for

me
,

I

it

was

for

me

was

about

trying

to

engage

people

in

the

conversation
,

but

also

trying

to

give

them

value

as

well
,

at

the

same

time

as

talking

to

them

and

reaching

out

to

people
.

I

was

working

remotely
,

but

I

I

was

funny

quite

difficult

myself

to

network
,

so

I

thought

how

can

I

do

that
,

you

know
,

with

people

across

the

world

and

it

was

accidental
,

to

be

honest

with

you
,

I

think
,

but

it

kind

of

it

works
,

doesn't

it
?

It's

kind

of

it's

a

nice

way

to

just

have

conversations

and

find

out

about

people
,

isn't

it
?

Pilar Orti
6:55

It

is
.

I

think

it's

especially
.

I

mean
,

I

don't

know

about

you
,

but

I

don't

like

chit

chat
,

so

I

like

to

get

into

the

meat

of

the

conversation
.

I

mean

the

kind

of

conversation

we're

having

now
.

I

love

having

it
.

So

the

podcast

gives

you

that

excuse

to

go

straight

into

it

and

it's

really

useful
.

And

also

you

can

reach

out

to

people

who

you

already

maybe

have

something

to

say

to
,

because

you've

read

an

article

of

them

or
,

like

you
,

listen

to

the

podcast

or

you

know

they

work

in

a

specific

field
.

So

you

reach

out

to

them

and

then

the

conversation

is

a

conversation

that

you

want

to

have
.

I

think

that's

something

that

a

lot

of

people

pitching

for

being

on

a

show

or

PR

agencies

pitching

guests
.

They

don't

understand

that

indie

podcasters

are

there

because

we

want

to

have

certain

kind

of

conversations

with

certain

kind

of

people
.

So

I

think

that's

the

main

thing
.

Alex
7:46

And

there's

so

much

going

on

now

with

podcasting

there's

there's

you

mentioned

we

were

talking

about

tools

before

there's

so

much

going

on
.

There's

so

many
.

I

don't

know

about

you
,

but

I

get

a

lot

of

people

pitching

me

to

come

on

on

on

the

show
.

But
,

like

you
,

I

want

to

have

conversations

with

a

specific

type

of

people

and

I

think

it's

yeah
,

I

think

you

mentioned

you

wanted

when

you

talk

about

podcasting
,

you

said

you

wanted

to

explore

doing

things

more

with

your

podcasting
.

Is

that
,

is

that

your
,

one

of

your

eventual

goals
?

Is

it
?

Pilar Orti
8:17

Yeah
,

that's

one

of

the

things

that

I

want

to

do

more

of
,

but

I'm

really

trying

to

see

where

I

fit

in
.

So

again

I

thought
,

well
,

maybe

I

help

coaches

and

facilitators

set

up

their

own

show
,

but

maybe

that's

too

vague
,

maybe

it's

something

about
.

Exploring Podcasting and Diverse Career Paths

Pilar Orti
8:34

There's

something

for

me

about

how

you

show
,

how
,

in

a

way
,

how

you

show

up

at

your

best

in

a

show
,

whether

it's

with

a

guest

or

on

your

own
.

So

there's

something

about

how

much

you

edit

what

you

say
,

if

you

are

looking

after

the

edit
,

or

if

you're

working

with

an

editor
,

how

much

of

a

conversation

should

be

or

shouldn't

be

edited
.

There's

something

that's

really

interesting

there
.

Pilar Orti
8:55

So
,

the

technical

aspect

of

sound
.

There

is

something

about

the

persona

that

we

adopt
.

It

is

really

interesting
.

If

you

listen

to

just

as

I

love

me

as

an

example
,

because

I

know

myself

quite

well

if

you

listen

to

me

in

all

the

different

podcasts
,

you

hear

a

different

side

of

me
.

Sometimes

it's

very

subtle
,

but

it's

definitely
.

Pilar Orti
9:12

You

bring

a

persona

to

the

podcast
.

I

was

gonna

say
,

to

the

show
,

because

it

is
.

You

need

a

performance

energy
.

So

there's

something

about

how

the

podcast

shows

up
.

That

is

also

interesting

to

me
.

But

I

still
,

and

also

haven't

found

how

to

help
,

whether

it's

with

online

courses

or

one-to-one

help
.

I'm

still

yeah
,

and

it

might

be

that

I

end

up

thinking

you

know
,

I

just

wanna

have
,

I

just

wanna

do

a

podcast
,

I

don't

wanna

help

other

people
,

and

then

that's

another

way

which

a

business

can

go

is

how

do

you

make

money

from

your

podcast
?

So

which

I

don't

think

we

can

make

a

lot

of

it
,

but

there

might

be

a

way

of

the

content

being

what

generates

the

income
,

rather

than

it

being

a

vehicle

for

us

to

then

attract

people

to

other

parts

of

our

business
.

Alex
9:56

Yeah
,

it's

so

many

tools

as

well
.

There's

a

deluge

of

different

tools

and

services
,

and

for

me

I

don't

know

if

this

helps

you
,

but

for

me
,

the

consistency

is
.

The

thing

that

I

think

a

lot

of

podcasters

suffer

with

is

the

consistency
,

because

there's

so

many

things

that

are

related

to

doing

a

podcast
,

like

getting

the

guests
,

booking

guests

on
,

and

then
,

once

you've

made

the

recording
,

editing

it
,

scheduling

the

recording
,

post-production

from

you

know
,

promoting

it

and

then

transcribing

it
.

There's

so

many

different
.

Yes
,

I

can

see

why

you're

trying

to

figure

out

where

you

fit
,

because

there's

so

many

aspects

to

it
,

but

in

terms

of

the

theater

side

of

things
,

just

going

back

now

to

your

early

career
,

I'm

keen

to

delve

a

bit

more

into

that

and

because
,

as

I

said
,

I

was

looking

at

your

career

whilst

you

were
,

you

mentioned

well
,

I

mentioned

an

artistic

director

and

workshop

leader
.

How

did

that
?

How

did

you

sort

of
?

How

did

your

career

progress

up

until

that

point
?

And

then
,

after

that
,

more

to

a

more

entrepreneurial

side

of

you
.

How

did

that

all

sort

of

come

about
?

Pilar Orti
11:12

Well
,

I

am

totally

self-made

because

I

have

an

issue

which

some

people

could

look

at

as

a

strength
,

but

I

think

sometimes

it

gets

in

my

own

way
,

which

is

I

am

extremely

curious

and

I

also

like

to

learn

by

doing

so
.

I

really

I'm

very

lucky

that

I

have

a

lot

of

confidence

in

myself
,

and

so

I

don't

mind

making

mistakes
,

I

don't

mind

how

I

look

to

others

sometimes
,

so

I

learned

by

doing

so
.

I

actually

came

to

London

to

do

a

biology

degree

and

then

ended

up

training

as

an

actress
.

I'd

always

loved

acting
,

but

it's

one

thing

to

love

to

act

and

the

other

is

to

want

to

become

an

actor
.

So

I

decided

okay
,

let's

see

what

being

an

actor

looks

like
.

Oh
,

actually
,

let's

learn

to

act

first
.

So

I

trained

and

then
,

during

the

time

at

drama

school
,

I

became

friends

with

someone

else
,

another

actor
,

who

really

was

very

entrepreneurial

as

well
.

So

we

set

up

a

theater

company
.

So

that's

how

it

happened
.

Pilar Orti
12:11

Of

course
,

meanwhile

I

was

looking

for

work
.

I

don't

think

did

I

get

any

other

work
?

I'm

not

sure
,

but

I

didn't

wait
.

And

also

there's

a

whole

thing

of

I

still

have

an

accent

when

I

speak

in

English
,

as

you

see
,

and

I

had

maybe

a

little

bit

less

of

an

accent
,

but

that

limits

you

as

an

actor

what

kind

of

roles

people

might

think

you're

suitable

for
.

It

just

takes

longer
.

I

think

it's

possible

to

have

a

good

career
,

but

that

I

thought

that

might

be

limiting
.

So

I

just

wanted

to

do

the

roles

that

I

wanted

to

do
.

It's

the

same

story

as

now
.

I

wanted

to

do

the

work

I

wanted

to

do

with

the

people

I

wanted

to

work

with

in

the

way

that

I

wanted

to

do

it

and

we

just

learned

and

some

was

really

fun

and

we

did

some

good

work
.

We

also

did

some

terrible

work

at

some

points

and

during

that

I

learned

I'd

always

kind

of

directed
,

but

I'd

learned

to

direct

a

bit

more
.

Pilar Orti
13:03

I'd

always

been

doing

my

own

stuff

when

I

was

little

as

well
.

I

learned

to

teach

through

watching

my

tutors

at

drama

school
,

through

watching

directors

direct
,

and

I

really

started

to

look

at

what

it

was

like

to

lead

a

workshop
.

So

I

learned

to

be

a

theater

workshop

leader

as

well

Again
,

and

that

was

just

by

trying

to

assisting
,

trying

stuff

out
,

and

then

I

started

to

train

other

trainers

as

well
.

I

also

got

all

the

other

actors

going
.

You

want

to

run
,

learn

how

to

run

a

workshop

and

some

people

became

fabulous

teachers

within

the

theater

company
.

So

there

was

a

lot

of

learning
.

Again
,

I've

always

liked

running

things
,

but

of

course

you

had

to

learn

how

to

manage

something

properly
,

you

had

to

learn

about

employment

law
.

So

I

just

learned

everything

and

I

had

a

lot

of

fun

learning
,

and

that's

an

issue

I

have
.

Pilar Orti
13:50

And

the

moment

when

I

thought
,

okay
,

there

might

be

something

else

I

can

be

doing

as

well
,

as

was

when

I

went

to

a

conference

for

theater

companies

and

somebody
,

a

guy

called

Toby

Wilshire

from

Tressel

Theater

Company
,

told

us

about

this

program
,

training

program

they

had

for

corporations

where

they

used

masks

and

theater

exercises

to

train

people

in

presentation

skills

et

cetera
.

So

I

started

to

look

into

this
,

I

started

reading

about

it
,

I

went

on

a

course

a

couple

of

quite

a

nice

long

course

and

then

I

started

doing

it
.

I

found

people

who

won
.

I

ran

one

free

session

for

someone
.

They

gave

me

feedback
.

Then

someone

I

knew

said

hey
,

come

and

talk

to

us

and

they

liked

what

I

was

saying
.

So

I

did

something

and

I

just

learned

that
.

And

you

can

see
,

like

everything
,

there's

something

that

interests

me

and

I

learned

it

by

doing

it
,

and

sometimes

I

crash

and

sometimes

it

goes

quite

well
.

But

if

you

don't

try
,

you

never

know
.

Alex
14:53

I

guess
,

if

you

don't

find

and

it

seems

like

you're
,

it's
.

I

don't

know

as

much

as

you

said

at

the

beginning
,

your

career's

got

different

aspects

to

it
,

but

it's

like

I

said

to

me
,

lots

of

the

things

that

you've

done

are

related

and

it

seems

very

logical

to

me
.

Is

that
?

Was

that

deliberate
,

or

is

that

no
,

no
,

no
,

it's

not

deliberate
.

Pilar Orti
15:15

I

didn't
.

I

mean
,

if

you

look

at

what

I'm

doing

now

specifically

as

well
,

when

I'm

doing

podcasting

and

what

is

it
,

and

I'll

say
,

oh

yeah
,

the

training

of

virtual

teams
.

These

are

all

relatively

new

things
.

When

I

was

I'm

gonna

show

my

age

but

when

I

started

my

studying

training

it

was

1990
.

So
,

boom
,

things

have

changed

so

much

and

there's

no

way

I

could

see

this
.

Pilar Orti
15:43

There

was

a

point

where

everything

came

together

even

more
,

which

is

when

this

thing

about

using

theater

in

training

corporate

training

I

was

actually

doing

team

away

days

and

leadership

training

using

physical

theater
,

which

is

something

that

it's

something

I

love

and

that

was

merging

my

interest

in

science
,

in

physiology
,

in

psychology
.

Theater
,

the

corporate

training
,

the

leadership
,

the

experience

it

really

was

bringing

everything

together
.

Now

it's

gone

a

little

bit

well
,

actually
,

it's

just

evolved
.

So

I

think

what

might

be

happening

it's

very

interesting

that

you

said

that
,

because

I

think

what's

happening

is

just

that

we

develop

some

strength

and

interests
,

and

even

I

might

have

not

even

have

realized

that

what

I

was

doing

was

seeking

when
,

where

can

I

do

more

of

this
?

Pilar Orti
16:34

I've

been

doing

it

like

this

in

this

way
,

but

maybe

if

I

do

that

and

eventually

you

go

well
,

actually
,

if

I

do

it

this

way
,

I

do

it

better
,

or

I

feel

like

I'm

doing

know

what

I'm

doing

if

I

do

it

this

way
.

So

it's

a

very

I

suppose

it's

quite

instinctive

way

of

of

shaping

the

career
.

I

have

to

say

that

the

voiceover

has

stayed

all

the

way

from

when

I've

been

voicing

since

1998
.

I

do

a

lot

less

now
,

so

I

don't

have

a

proper

home

studio

and

a

lot

of

work

has

gone

to

the

homes
.

But

that

also

just

meant

that

I

had

an

income

that

was

relatively

constant
,

which

allowed

me

to

play

a

lot

more
.

I

think

that's

quite

important

to

say
.

Alex
17:11

So

did

you

have

like

multiple
?

It

seems

like

you've

got

multiple

streams
,

but

all

kind

of

running

alongside

each

other
.

Pilar Orti
17:18

Yeah
.

Alex
17:19

Okay
,

and

remote

work
.

As

I

said
,

you're

a

massive

advocate

and

an

expert

where

remote

work

is

concerned

and

training

with

remote

work
.

I'm

trying

to

I

could

probably

when

I'm

looking

at

your

various

things
,

I'm

trying

to

see

where

that

begun

for

you
.

Where

did

that

begin
?

Where

did

that

begin

to

be

important

for

you
?

Pilar Orti
17:40

So

I

was

looking

at

the

leadership

training

et

cetera
,

and

I

started

to

just

see

that

the

people

were

talking

about

this

thing

called

virtual

team
.

So

I

started

to

look

into

that

and

so

two

things

happened
.

One

is
,

as

I

was

looking

into

it
,

I

started

blogging

about

it

and

what

I

found

was

that

the

pieces

that

were

about

that

space

we're

getting

more

attention

that

the

pieces

about

normal

leadership
.

So

I

thought
,

okay
,

the

leadership

training

arena

is

full

I

mean
,

there's

a

lot

of

us

there

anyway
,

in

whatever

aspect
.

But

not

many

people

were

doing

that

the

virtual

team
,

remote

work

thing

and

I

thought
,

well
,

also
,

typically

trainers

are

very

people

people
.

And

this

thing

of

using

technology

to

build

teams

to

like

no
,

no
,

I'm

a

people

person

I

thought
,

great
,

gap
,

I

can

go

in

there
.

I

love

technology
.

I've

always

thought

it's

great
,

I

have

no

issue

with

it
.

So

in

my

head
,

that's

what

was

happening

Transitioning to Remote Work and Offices

Pilar Orti
18:40

.

Pilar Orti
18:40

At

the

same

time
,

a

couple

of

things

happened
.

My

father's

got

Parkinson's

and

he

was

becoming

more

ill

and

more

ill
.

So

I

was

going

more

to

Madrid

and

I

met

my

husband

in

Holland
.

So

at

one

point
,

well
,

he

wasn't

yeah
,

he

wasn't

my

husband

then
,

obviously
,

but

at

one

point

I

was

going

to

London
,

madrid
,

amsterdam
,

london

I

mean

wonderful

life
,

everything
,

everything
,

everything
.

I

was

gonna

be

between

three

different

places

and

I

was

trying

to

build

this

team

building

leadership
,

training
,

business
,

and

I

thought

this

is

really

difficult
.

Pilar Orti
19:15

So

I

started

to

look

at

what

work

was

online
,

and

this

is

when

people

per

hour

was

relatively

new
.

Fiverr

was

around
,

but

that's

a

different

kind

of

thing

Upwork
,

which

I

didn't

touch

on

people

per

hour
.

So

I

looked

for

work
,

I

wrote

some

blog

posts

and

then

there

was

a

post

for

someone

to

moderate

the

forum

of

an

online

leadership

course

and

like

a

credited

leadership

course
,

and

I

thought

I

can

moderate

the

forum

and

that's

something

that

you

can

do

from

anywhere
.

So

I

did

that
.

And

then

the

lady

was

actually

based

in

the

UK
.

So

I

even

met

her

and

met

there

were

a

couple

of

people

in

the

team

then

and

I

stayed

with

that

and

then

at

some

point

she

said

would

you

like

to

run

a

webinar
?

And

I

said
,

yeah
,

I

can

run

a

webinar
.

So

the

lady

who

was

in

charge

of

the

webinar

program

taught

me

how

to

do

it

and

the

first

webinar

I

ran

and

it

was

what

was

that
?

Go

to

webinar
.

Alex
20:10

Okay
.

Pilar Orti
20:11

On

that

platform

only

with

slides

in

the

chat
,

talking

to

people

in

the

chat
.

Every

now

and

then

someone

would

open

the

mic

and

I

ended

my

first

session

and

I

was

sweating
.

Yes
,

because

I've

been

so

engaged

and

I

was

so

into

it

and

it

didn't

matter
.

I

felt

like

I

was

in

a

room

full

of

people
.

Alex
20:31

Wow
.

Pilar Orti
20:31

And

this

is

one

of

the

things

why

I

stayed

in

that

space

is

that

some

people

cannot

connect

unless

they

have

people

around

them

physically
.

For

me

it

doesn't

matter
,

just

with

the

chat
,

just

with

presence

in

the

chat
.

I

felt

like

I'd

been

in

a

room

full

of

people

and

so
,

from

that
,

then

the

lady

who

was

in

charge

of

the

webinar

program

left
,

so

I

took

that

over

and

then

eventually

I

just

thought
,

well
,

maybe

I

can

do

more

stuff
.

And

then

somebody

actually

through

LinkedIn

said

I

see
,

oh
,

I

started

to

create

an

online

course

on

leading

remote

teams

and

someone

saw

it
.

And

they

said
,

oh
,

could

you

turn

that

into

an

in-person

workshop
?

And

I

said
,

yes
,

I

can

do

that
.

Alex
21:08

When

was

that

Pilo

about
?

What

time

was

that
?

Pilar Orti
21:12

That

was

19,
.

Sorry
,

2000
,

maybe

18
.

Alex
21:15

Okay
.

Pilar Orti
21:17

Yeah
,

something

like

that
.

So

I

did

a

few

years

pre-corona

of

thing

and

everything

changed

so

much
.

So
,

anyway
,

that

was

where

the

remote

work

came

in
.

Is

I

needed

to
?

I

went

into

the

space

and

saw

the

need

and

just

evolved
.

Alex
21:33

And

have

you
?

I

mean
,

there

was

a

period

where

I

went

back

into

the

office

myself

and
,

yeah
,

kind

of

reflected
.

But

has

there

ever

been

a

time

when

you've

had

to

do

that

yourself

or

been

in

a

period

where

you've

had

to

sort

of

dedicate

yourself

back

into

an

office

environment

again
?

Pilar Orti
21:48

Well
,

you're

gonna

laugh
.

So

I've

been

freelancing

since

all

my

career
.

As

you

probably

noticed
,

I've

been

freelancing

because

I

liked

so

many

things

the

only

way

of

doing

that
.

So

I

had

one

time

when

I

used

to

go

into

an

office
.

You

mentioned

AOL
,

time

Warner
.

I

was

helping

with

some

of

the

audio

there

for

the

Spanish

feed
,

the

Spanish

TCM
,

and

that

was
.

I

think

it

was

one

day

a

week

or

something

and

I'd

go

into

the

office

and

the

studio's

there
.

The

other

thing

is

the

theater

company

had

an

office

and

in

fact

I

remember

sitting

with

the

board

of

directors
.

The

office

was

also

an

issue

because

we're

in

London

and

I

didn't

wanna

find

the
.

Pilar Orti
22:27

I

don't

really
.

I

didn't

wanna

move

to

have

an

office

somewhere
,

but

we

had

an

office

at

a

very

highly

reduced

date
,

sorry

rate

in

central

London

and

it

was

always

an

issue

in

the

board
.

In

the

trustees

meetings

it

was

always

an

agenda

item

what's

happening

with

the

office
?

Because

the

lease

was

about

to

expire

or

whatever
,

and

at

one

point

I

was

like

if

we

don't

have

an

office
,

we

don't

have

a

company
,

really
.

Yeah
,

because

that's

how

it

was
.

Alex
22:54

Yes
,

yes
,

that's

how

it

was
.

Pilar Orti
22:56

If

you

didn't

have

that
,

you

had

no

other

place

for

people

to

gather
.

And

then

eventually

cafes

started

to

open

up

in

central

London

and

then

it

wasn't

as

important
.

Yeah
,

just

like

you

really

just

changed

that

you

could

have

meetings

in
,

but

there

was

a

point

if

you

didn't

have

an

office
,

you

didn't

know

where

to

gather

your

people
.

Yeah
,

and

so
,

yes
,

but

since

we
,

since

I

love

the

theater

company
,

I

started

using

co-working

spaces
,

but

I

rarely

use

them

anymore

as

well
.

I

am
,

I'm

fine

home
.

I've

now

my

life

has

a

lot

of
.

Pilar Orti
23:33

I

do

exercise
,

so

I

go

out

once

for

a

couple

of

hours

into

the

social

club
.

It's

a

gym
,

but

it's

also

social
.

And

yeah
,

I

mean
,

if

I

had

an

office

that

was

really

near

and

really

comfortable

I

mean
,

I

am

part

of

a

co-working

space
,

but

it's

not

as

comfortable

as

this

setup
.

This

is

the

only

thing
.

But

if

I

would
,

I

would

there
,

I'd

be

there
.

We

used

to

have

this

office

in

Rupert

street

in

Piccadilly
.

If

I

could

have

a

really

cheap
,

nice

office

there

now

where

I

was

super

as

comfortable

as

I

was
,

then

of

course

I

would

have

it
.

But

it's

not

one

thing

for

the

other
.

So

yeah
,

Now
,

that's
.

Alex
24:11

That's

it's

funny

to

say

about

the
,

the

idea

of

if

you

don't

have

an

office
,

you

don't

have

a

business
.

Alex
24:18

Because

before

I

started
,

well
,

no
,

there

was

a

point

where

I

actually
,

when

I

was

working

remotely
,

I

didn't

actually

tell

anybody

I

didn't

have

an

office
,

because

I

was

actually

quite

afraid

how

they

would

react

to

me
.

I

had
,

I

had

this

on

my

business

card
,

I

had

this

like

a

service

office
,

Uh-huh
,

yes
,

Service

office

address
,

which

made

it

look

obviously

as

though

I

had

a
.

You

know
,

I

had

an

address

which

which

I

didn't
.

It

was

just

where

I

took
,

well
,

I

gathered

all

my

letters
,

but

I

would

never

tell

anybody

that

I

didn't

have

an

office
.

Because

there

was

times

when

I

did

tell

people

and

they

would

say
,

basically
,

their

whole

sort

of

demeanor

and

their

mood

towards

me

would

change

because

they

think
,

what

kind

of

serious

business

person

doesn't

have

a
,

doesn't

have

an

office
?

You

know

in
,

and

it's

just

amazing

how

you

know
,

okay
,

there's

still

a

way

to

go

in

terms

of

remote

work

being

taken
,

you

know
,

seriously
,

visual
,

virtual

work

being

taken

seriously
,

but

back

then
,

it's

so

much

different

now

then

to

what

it

is

now
,

isn't

it
?

Pilar Orti
25:22

Yeah
,

completely
.

There's

a

lot

of

people

have

told

me

the

same

thing

as

well

that

they

didn't

mention

to

their

clients

or

potential

clients
.

I

think

I

think

now

that's

that's

different
,

which

is

great
,

even

that

that's

been

one

big
.

Some

things

changed

after

the

pandemic

and

some

things

haven't
,

but

I

think

that's

changed

that

actually

now

people

know

that

you

can

run

a

successful

business
,

that

actually

having

an

office

is

probably

a

choice
,

and

I'm

really

happy

about

Remote Work and the Future

Pilar Orti
25:52

that
.

But

then

for

me

it

wasn't
.

Alex
25:54

It

was

the

place

where

people

gathered

and

yeah
,

so

you're

gathering
,

you

say

co-working

spaces
,

but

again
,

like

me
,

I've

got

access

to

co-working

cafes
.

Well
,

we're

in

London
,

so

you

basically

can

go

anywhere
.

But

I

mean
,

although

I

go

out
,

probably

once

a

week
,

maybe

sometimes

twice

a

week
,

I'm

like

I

love

my

home

set

up

because

it's

just

so
,

it's

just

like

so

comfortable
,

it's

like

it

fits

me

like

a

glove

and

I

can

play

my

music

in

the

background

when

I'm

doing

work

or
,

you

know
,

put

my

headphones

on

if

I'm

trying

to

focus
,

or

whatever

it

may

be
.

You

can

never

make

a

co-working

space

as

you

want

it

to

be
,

can

you
?

And

it's

kind

of
,

it's

just

so
.

Yeah
,

but

that's

me
,

that's

just

me
.

Alex
26:39

But

I

wanted

to

ask

you
,

peter
,

as

well
.

So

now

you're

doing

virtual
,

not

distance

is

one

of

your

main

things
.

Tell

me
,

just

give

us

an

example

of

the

kind

of

clients

that

you

work

with
.

I

mean
,

you

don't

have

to

name

them
,

but

the

kind

of

clients

that

you

work

in
,

the

kind

of

work

that

you're

doing
.

If

you

could
,

that'd

be

great
.

Pilar Orti
27:01

Yeah
.

So

I

ended

up

some

by

choice
,

just

by

default
,

working

with

traditional

organizations

that

are

still

trying

to

make

remote

work

work
.

I

think

that's

always
.

That

was

always

my

client
,

actually
,

because

I

like

that
.

I

like

being

the

bridge
.

I

have

a

part

of

me

which

is

very

traditional

worker

and

then

I

have

the

part
,

but

this

is

the

let's

see

what's

next

around

the

corner

and

let's

make

it

up

as

we

go

along
,

but

I

like

that
.

Pilar Orti
27:30

I've

always

enjoyed

working

with

the

more

traditional

organizations
,

maybe

because

that's

maybe

because

they're

the

ones

that

have

a

longer

way

to

go
,

so

I

feel

I

can

help

them

a

little

bit

more
.

So

within

that

over

the

last

few

years
,

it's

been

everything

seen
,

from

small

teams
,

so

very

small

companies
,

to

intergovernmental

organizations
,

so

really

large

organizations
,

and

some

hierarchical
,

but

maybe

just

because

they

haven't

embraced

the

transparency

that

online

can

bring
.

So

not

because

of

anything
,

but

just

organizations

that

are

where

it

takes

a

long

time

to

do

things
.

This

kind

of

these

have

seemed

to

be
,

seem

to

have

been

my

clients

and

what's

really

important
,

I

think

what

I've

noticed

is

that

I

just

have

to

enjoy

working
,

working

with

the

person

I'm

working

with
,

so

the

learning

and

development

or

training

person
.

I

really

we

really

have

to

be

on

the

same

wavelength

at

some

in

some

level
.

Now
,

it's

not

that

we

agree

on

everything

or

see

the

world

in

exactly

the

same

way
,

but

there's

got

to

be

something

there

where

there's

such

a

mutual

respect
.

And

I've

really

seen
,

like

recently

someone

invited

me

to

to

apply

for

their

to

be

on

their

books
,

basically

from

having

come

in

at

Hogg

and

we

had

to

do
.

I

had

to

go

through

all

this

official

thing
,

even

though

I'd

already

worked

there

a

couple

of

times
,

and

my

my

contact
,

she

just

we

did

this

interview

and

she

was
.

You

could

see

that

she

was

asking

all

the

questions

to

make

me

shine

and

stuff

like

that
,

and

it's

really

nice

for

me

it's

very

important

to

eventually

see

the

client

as

a

collaborator
.

Pilar Orti
29:07

Some

some

of

the

jobs

have

done

that

hasn't

happened

and

it's

been

like

well
,

we

just

didn't
,

we

just

saw

the

world

in

such

different

ways

that

they

didn't

work

and

so

that
.

And

then

the

kind

of

things

I

do

well

at

the
.

I

think

I'm

in

the

end

I'm

just

doing

training
.

There

was

a

time

I

wanted

to

do

more

consultancy
,

but

in

the

end

what

I'm

seeing

and

I'm

not

quite

sure

what

I

think

about

this

is

that

most

organizations

want

you

to

come

and

do

one

session

about

something

and

then

that's

it
,

and

I

always

wonder

is

that

enough
?

Pilar Orti
29:39

How

much

can

I

do

in

two

hours
?

Yes
,

and

the

truth

is

that

you

can

do

a

lot

in

two

hours
.

Sometimes

you

might

just

touch

one

or

two

people

and

the

light

bulb

goes

off

for

them
,

and

that's

enough
.

Other

times
,

you

can

see

that

more

people

want

to

do

something

different

after

you've

been

with

them
.

But

one

of

the

last

pieces

I

did

was

really

nice
,

was

a

little

bit

longer
,

because

it

was

about

asynchronous

communication
,

and

that's

what

I'm

focusing

on

now
,

because

I

don't

know

if

you've

noticed
,

in

the

remote

space
,

everyone

was

doing

remote
,

remote

and

I

were

going
.

Oh

okay
,

remote

is

huge
.

Alex
30:15

Some

areas

yeah
.

Pilar Orti
30:16

Yeah
,

now

that

it

really

exploded
.

Some

people

are

doing

well-being
,

some

people

are
.

A

lot

of

us

are

doing

asynchronous
,

because

that's

the

piece

that's

missing

now

in

remote

collaboration

for

most

people
.

So

we

were

doing
,

and

the

client

wanted

me

to

come

and

do

a

webinar

so

very

traditional

again
,

but

with

cameras

on

this

time

and

because

that's

how

she

thought

it

would

land

better

and

what

people

could

do
.

So

what

we

did

do

was

set

up

a

space

where

they

could

discuss

some

stuff

ahead

of

time
,

like

in

teams
.

My

colleague

and

I
,

who

I

was

running

it

with
,

recorded

a

little

piece

just

to

introduce

asynchronous

communication
.

So

nobody

turned

up

at

the

webinar
.

We

had

to

start

right

from

the

beginning
.

What

is

asynchronous

communication
?

So

we

did

that

and

then

we

created

a

guide

to

go

with

the

webinar

so

that

people

could

do

continue

asynchronously
.

They

might

still

be

in

that

team

space
.

I

don't

know

what's

going

on
,

but

that's

a

much

more

satisfying

piece

of

work

because

it's

got

a

little

bit

more

of

a

chance

of

making

a

difference
.

Alex
31:26

Yeah
,

it's

important
.

I

think

what

I'm

seeing

a

lot

is

yeah
,

there's

more

discussions

around

asynchronous

work
,

but

there's

still

I

don't

know

if

you're

feeling

this

as

well

in

terms

of

the

online

stuff
.

I

don't

know

if

this

is

a

reflection

of

how

the

real

world

is
,

but

there's

still

a

lot

of

conversations

around

mainly

castigating

remote

work
.

There's

lots

of

people

who

are

still

not

quite

there
.

Obviously
,

there's

lots

in

the

news

about

bosses

saying

that

workers

should

come

back

into

the

office

and

are

you

getting

an

impression

of

remote

work
?

There's

still

people

perhaps

not

taking

it

as

seriously

as

it

might

be

taken
.

Pilar Orti
32:18

So

I

don't

know

the

number

of

the

episode
,

but

the

episode

that's

coming

out

on

the

what's

four

and

seven

11th

of

May
.

I

discuss

a

lot

of

this

with

Maya

in

the

21st

century

work

life
,

because

this

is

happening

now

and

there's

a

lot

of

stuff

happening

which

is

we're

still

people

are

still

working

out

what

is

good

for

them
,

what

is

good

for

the

organization
.

A

lot

of

the

people

who

are

making

the

decisions

of

how

remote

we

can

be

or

their

hybrid

setup
,

or

whether

remote

work

is

even

allowed

now
,

are

people

who

haven't

been

in

that

world
.

You

think

about

what

their

version

of

remote

work

was
.

It

was

probably

madly

being

in

meetings

all

day

trying

to

rescue

the

business

or

trying

to

see

what

do

we

do
.

So

a

lot

of

the

experience

of

the

people

making

the

decisions

is

not

a

good

version

of

online

collaboration

and

remote

work
,

so

that's

something

we

need

to

bear

in

mind
.

It's

a

shame
,

but

it's

happening

and

we'll

see

where

it

all

lands

and

we

are

still

in

flux
.

They

will
.

We

see

companies

going

yeah
,

people

can

do

this

or

no
,

we

can't

or

no
.

Yes
,

we

can

or

no
,

we

can't
.

And

in

a

way
,

sometimes

you

think
,

well
,

they've

got

to

try

something

and

they've

got

to

say

something
,

what

I

think

is

a

shame
.

And
,

interestingly
,

we

just

go

back

to

I

think

it

was

October

2020,
.

Pilar Orti
33:40

I

was

on

a

I

did

like

a

panel

thing

with

an

organization

in

Spain

and

they

said

what

do

you

think

is

going

to

happen

after

the
?

How

are

we

going

to

come

out

of

the

pandemic

regarding

remote

work
?

And

I

said
,

well
,

we're

going

to

see

companies

that

are

office

first

probably

didn't

use

that

term
,

but

I

said

people

who

say

everyone

in

the

office

at

the

other

end

of

the

spectrum

will

continue

to

have

fully

distributed

companies
,

and

then

you

have

a

whole

thing

in

the

middle
.

And

the

important

thing

about

this

that

is

different

to

the

before

the

pandemic

is

that

now

people

might

have

a

choice
.

Now

everyone

has

a

choice

of

where

they

work
,

because

now

everyone

is

that

fortunate

or

how

they

work
.

But

the

people

who

have

a

choice

will

look

for

that
.

And

if

you're

someone

who

wants

to

go

into

the

office

five

days

a

week

and

you

want

a

culture

where

that

is

important
,

hopefully

you'll

have

places

to

go

to
,

and

if

you

want

the

opposite
,

you

have

to
.

Hopefully

there's

that

choice
.

So

my

hope

is

that
,

yeah
,

jp

Morgan

has

said

all

the

managers

need

to

be

in

the

office

because

this

and

that

Well
,

let's

see

what

JP

Morgan

is

in

10

years

time
,

and

maybe

it

does

really

well
,

but

everyone

there

has

a

certain

way

of

working
.

The Complexities of Hybrid Work

Pilar Orti
34:44

The

other

thing

I

think

we

need

to

bear

in

mind

is

the

reasons

that

people

are

giving

are

sometimes

not

great
.

I

just

wish

they

said
,

look
,

we

can't

make

it

work
.

Like

I

think

it

was

one

of

the

Google

guys

said

I

don't

know

how

you

train

managers

to

be

remote
.

Great
,

that's

what

we

need
.

We

just

need

more

transparency

of

look
,

we

just

think

this

is

not

working

for

us

for

these

reasons
,

but

not

because

you

can't

do

collaboration
,

not

because

you

can't

do

productivity
.

It's

like

we

know

you

can

do

all

of

that
.

It's

just

look
,

we

haven't

figured

it

out

and

we've

decided

that
,

instead

of

trying

to

figure

it

out
,

we

need

to

get

out

with

a

business
.

We

need

to

continue

doing

this
.

We

need

to

continue

that
.

We

don't

have

time

to

explore

that
.

We're

just

going

back

to

how

it

was
.

Okay
,

it's

a

shame
,

but

payhold
,

I

don't

mind

the

organization

saying

we

don't

want

people

to

work

remotely
,

but

don't

say

it's

because

remote

work

doesn't

work
.

Alex
35:35

Yes
,

100%

agree
.

That's

probably

a

lack

of

acceptance

that

the

future

is
.

There's

a

what's

the

word
?

Sort

of

like

a

spectrum

of

different

ways

of

working
,

like

you

say
.

Well
,

like

you're

inferring
,

is

that

there's

not

an

acceptance

that

some

people

prefer

to

work

this

way

and

there's

other

people

on

this

spectrum

that

prefer

to

work

that

way
?

Yeah
,

it's

something

that's

it's

difficult
.

It's

very

difficult

because

I

think

even

the

idea

of

hybrid

work

to

me

is

quite

difficult
.

Alex
36:12

There's

a

challenge

where

hybrid

work

is

concerned
,

and

I

can

see
,

because

when

I

interviewed

Nick

Francis

a

few

years

ago
,

obviously

Nick

Francis

remote

first
,

you

know
,

remote

first

CEO
,

and

I

was

thinking

back

then

when

I

first

spoke

to

him
,

when

he

said

to

me

you

know
,

because

obviously

his

theory

and

his

ethic

is

around

remote

first

being

the

best

way

for

his

company

to

work
.

And

if

you've

got

a

blend

of

sort

of

like

remote

and

hybrid
,

that's

where

it

becomes

even

more

challenging

to

keep

people

on

board

with

the

culture
,

you

know
,

career

development
,

all

those

different

things
.

I

hope

you

think

you

loved

it
.

It

was

only

when

I

started

to

sort

of

really

think

about

how

many

different

things

that

hybrid

managers

have

to

do

in

order

to

keep

their

team

engaged
,

that

I

realized

how

what

Nick

Francis

said

was

you

know

it

really

made

sense

to

me
.

Alex
37:07

Then

there's

so

many

things

I

mean

you

have

to
.

You

know
,

if

you're

working

in

a

hybrid

situation
,

there's

gonna

be

some

people

that

may

come

in

more

than

others

or

have

more

interaction

with

a

manager

than

others
,

as

others

that

might

not
.

You

know
,

somebody

might

come

in

a

different

day

or

just

totally

different

complexities

to

it
.

So

I

don't

know
,

I

can't

see

myself

how

it's

gonna

sort

of

shape

up
,

and

I'm

sure

there

are

other
.

I'm

sure

there

are

hybrid

teams

out

there

that

are

doing

it

successfully

and

in

fact

I'd

probably

like

to

have

a

couple

of

them

on

the

podcast
.

Pilar Orti
37:37

Well
,

you

know
,

when

just

before

the

pandemic
,

I

think

was

2019

Gallup

surveyed

engagement

for

remote

workers

and

they

said

the

highest

engagement

was

for

those

I

think

it

was

either

three

who

were

either

three

or

four

days

not

in

the

office
.

So

already

before

then
,

remote

actually

didn't

mean

that

a

whole

team

was

away

from

the

office

and

it

didn't

even

mean

that

one

person

was

100%

of

the

time

away

from

the

office
.

Remote

then

also

meant

that

sometimes

people

were

working

not

in

the

office
,

but

because

that

was

probably

not

that

widespread
,

then

it

was

just

remote
.

So

I

think

that

hybrid

already

existed

before
,

but

we

didn't

call

it

that

way
.

The

other

thing

is

that

hybrid

is

very

difficult

and

one

I'm

hearing

you

speak
.

It

just

needs

a

lot

more

coordination

and

deliberate

communication

than

remote

only

or

office

only
.

So

people

have

to

work

a

lot

harder
,

and

I'm

not

sure

that

everyone

really

wants

to

do

that
.

Pilar Orti
38:43

And

the

other

thing

is

that

what

we're

going

to

see

as

well

and

this

might

not

be

very

popular
,

I

don't

say

this

often

is

that

people

who

want

to

work

because

there

are

a

lot

of

employees

who

want

to

work

in

a

hybrid

way

it's

not

just

the

organization

saying

we

want

to

see

people

in

the

office
.

People

are

saying

what

I

want

is

to

work

a

couple

of

days

from

home
,

or

three

days

from

home
,

and

I

want

the

office
.

However
,

that

means

that

the

employers

have

to

keep

those

offices

ready
,

and

not

just

ready
.

They

have

to

be

the

kind

of

place

that

people
,

when

they

come

in
,

feel

welcome
.

But

I

think

at

some

point

and

this

is

already

happening

actually

there's

going

to

be

not

just

forced

going

into

the

office

from

people

who

want

to

use

those

buildings
,

but

there's

going

to

be

forced

working

from

home

from

organizations

that

say

you

know

what

doesn't

make

any

sense
.

So

I'm

sorry
,

if

you

want

to

come

into

the

office

two

days

a

week

because

you're

going

to

leave

the

house
,

we

don't

have

an

office

for

you

anymore
.

Alex
39:36

Wow
.

Pilar Orti
39:37

Yeah
,

and

that
,

of

course
,

why

would

you
?

Why

would

you
?

But

again
,

this

is
,

I

mean
,

the

situation

we're

in

about

it
,

alex
,

if

you

think

about

it

is

really

weird
,

because

if

you

have

the

same

job

I

mean

I'm

not

employed

and

if

you

had

the

same

job

in

2019

as

you

have

now
,

you

might

not

have

signed

up

for

the

conditions

in

which

you

are

now
.

You

didn't

sign

up

for

that
.

So

there's

going

to

be

a

time

when

now

people

need

to
,

at

some

point
,

know

what
,

how

their

work

life

is

going

to

continue

with

regards

to

that

organization
,

so

that

they

can

make
,

hopefully
,

a

choice

about

whether

they

continue

or

not
.

But

at

the

moment

and

this

is

why

it's

so

difficult

is

people

are

like

I

didn't

sign

up

for

this
,

I

didn't

sign

up

to

work

from

home

all

the

time

from

people

who

were

going

to

the

office

and

people

who

have

to

go

to

the

office

all

the

time

are

like

I

didn't

sign

up

for

a

workplace

that

didn't

listen

to

what

had

been

going

on

for

the

last

three

years
.

Pilar Orti
40:37

Yeah
,

so

this
,

oh
.

Alex
40:39

Lots

of

complexities
.

Pilar Orti
40:40

Yeah
,

I

did

a

session

on

the

psychological

contract

for

a

client
,

because

this

is

what's

happening

is

everyone's

unspoken

contracts

and

what

we

expected

from

each

other

and

from

our

employees

have

been

broken

and

we

need

to

talk

about

it

because

expectations

we

had

before

might

not

be

the

same

and

anyway
,

it's

a

huge
.

That's

why

it's

so

fascinating
.

It

is

fascinating
.

Alex
41:02

It

is

fascinating

and

I

see

you

know

what

you

just

said

is

big

as

well

having

the

discussions

around

it
,

the

contracts

and

all

that

sort

of

thing

and

the

way

it

sort

of

plays

out

to

me

every

day

when

I'm

looking

because

I

look

online
,

I

look

at
,

you

know
,

when

I'm

dealing

with

my

clients

I'm

helping

to

find

work
,

for

example
,

and
,

like

what

you

said
,

there's

some

of

my

clients

who

are

very

much

about
.

They

don't

want

to

go

back

to

the

office
,

there's

others

that

want

to

go

back

to

the

office

and

there's

some

in

the

middle

but

their

lives

are

not

is

not

made

very

easy

by

some

of

the

job

adverts

that

you

see

on
.

You

know

some

of

the

job

adverts

you

see

online
.

I

mean

LinkedIn

is

just

one

example

where

you've

got

some

company

saying

you

know
,

remote
,

friendly

or

remote

first
,

or

fully

remote
,

100%

remote

or

remote

open

to

remote
.

You

know

what

I

mean
.

Pilar Orti
41:54

Open

to

remote

Okay
.

Alex
41:57

It's

just

like

what

does

that

actually

mean
?

So

I

think

I

don't

know

if

it

was

you

that

said

online

I

think

it

might

have

been

you

that

there

needs

to

be

sort

of

a

definition

for

what
,

what
?

What

do

you

mean

by

remote

work
?

Because

I

think

now

even

somebody

like

who's

it
?

I

think
,

is

it

GitLab
?

I

think

they
,

they
,

they

call

themselves

all

remote

and

that

that

confuses
.

That's

confusing

in

its
.

I'm

not

saying

that

they're

confusing
,

but

I'm

saying

these

different

definitions

confuse

people
.

And

then

the

people

that

write

the

job

descriptions

and

the

adverts
,

who

perhaps

were

that

good

at

writing

adverts

anyway

to

begin

with
,

are

now

trying

to

tempt

people

by

saying
,

oh
,

what

would

this

that

would

do

that
?

But

it's
,

it's
,

it's

confusing

me
,

you

know
.

Pilar Orti
42:45

I

think
,

just

thinking

back

to

whether

I

said

I

think

I

might

have

been

talking

about

hybrid
,

specifically
,

right
,

the
,

the
,

because
,

yes
,

remote

first
,

full

remote
,

blah
,

blah
,

blah
,

blah
,

all

of

that

is

confusing
.

I

think

that

hybrid

is

that

times

three

times

confusing
,

because

hybrid

means

nothing
.

I

mean

hybrid

can

mean
,

and

also
,

I

think

we're

still
.

We're

still

talking

about

location
.

What

is

this
?

What

does

hybrid

mean
?

Does

it

mean

hybrid

choice
?

Does

it

mean

that

you

have

a

choice
?

Does

it

mean

that

you're

working

with

P

in

an

environment

where

there's

so

much

independence

that

everyone

does

what

they

want
,

because

some

people

might

not

want

to

work

in

a

team

where

everyone

can

choose

where

they

work

because

that

might

not

be

what

they

like
.

So
,

yes
,

I

think

that
,

yeah
,

I

think

at

some

point
,

hopefully
,

the

hybrid

first
,

I

don't

know
.

Hybrid
,

the

three
,

two
,

hybrid
,

autonomous
,

hybrid
,

dictated
,

remote
,

dictated
,

working

from

hundred
.

Take

the

co-working

enabled
.

We

can

think

of

lots

of

definitions
.

Alex
43:47

There

is

so

many

definitions

and

that's

yeah
,

but

hopefully
,

I

mean
,

I

don't

know

how

this

is

all

going

to

sort

of

sort

of

pan

out

and

how

it's

all

going

to

sort

of

set

yourself

down
,

but

I

think
,

yeah
,

it'd

be

interesting

to

see

what

things

happen
.

I

think

somebody

said

I

think

who

was

it

that

came

on

the

podcast

and

was

saying

to

me

that

this

year

and

the

beginning

of

next

year

is

going

to

be

the

year

of

sort

of

get

people

getting

back

into

the

office

or

businesses

saying

come

back

in

the

office
.

And

he

said

that
,

as

of

you

know
,

maybe

tail

end

of

2004
,

beginning

of

2005
,

that

it's

going

to

be

more

around

things

going

to

settle

down

and

then

we're

going

to

see

a

bit

more

definition

in

terms

of

the

companies

that

are

more

comfortable

to

say

fully

remote

or

whatever
.

It's

remote

first
,

but

be

interested

to

see

what

the

future

holds
,

you

know
,

but

we

will

see
,

we

will

see

and

we

shall

see
.

Alex
44:44

And

for

you
,

pila
,

because

there's

so

many

avenues

in

which

your

career

can

go

down
,

you

have

your

freelancers
,

you

said

and

you've

done

a

variety

of

things

but
,

as

I

mentioned
,

all

interconnected
.

If

your

career
,

if

you

visualize

your

career

as

like

a

staircase
.

How

far

are

you

along

that
?

How

far

are

you

up

that

staircase
?

Pilar Orti
45:12

Well
,

if

I

were

20
,

I

would

say

at

the

bottom
,

but

not

20
.

Just

from
.

So

I

am

shifting

how

I

look

at

my

life
.

Anyway
,

I

want

to

do

more

writing
.

I'm

learning

to

write

fiction

as

well
.

Pilar Orti
45:30

There's

just

a

lot

of

stuff

that

I'm

trying

to

do

and

I

am

at

the

beginning

of

where

I

want

to

be

in

10

years

time
,

if

I

get

there
,

because

what

I

want

to
,

I

want

to

have

a

lot

more

sources

of

income

and

I

want

to

productize

a

lot

of

what

I'm

delivering

now
.

I

really

want

to

do

that
,

in

fact
.

I

want
,

in

fact
,

if

you

or

anyone

listening

knows

of

a

way

of

delivering

audio

courses

that

is

easy
,

where

you

can

charge

not

through

a

podcast
,

not

through

teachable

then

let

me

know
,

because

I

think

that

I

would

love

to

do

that
.

I

want
,

in

fact
,

I've

been

creating

with

a

colleague

hopefully

we'll

get

it

out

at

some

point

this

year

an

audio

course

about

asynchronous
,

and

I

think

I

would

like

to

do

a

lot

more

of

that
.

I

want

to

create

audio

courses

that

people

can

listen

to

and

reflect

on

away

from

the

computer
.

So

I

want

to

do

that
.

Pilar Orti
46:22

I

want

to

do

more

writing

and

find

what

ways

of

income

I

can

create

as

a

creator
,

as

an

artist

I'm
.

Also

I

want

to

go

into

the

self-help

arena

because

I've

been

doing

some

doodles

with

Happy

Day

C
,

which

is

where

she's

got

this

message

of

slow

down

and

smell
,

slow

down

and

smell

the

coffee

kind

of

thing
,

and

so
,

and

again
,

I'm

learning
.

I'm

learning

how

to

draw

comics
,

so

I

just

there's

a

whole

new

way

of
.

I

read

somewhere

that

work

is

how

we

express

ourselves
,

and

that

has

been

so

true

for

me

and

I

think

I'm

now

ready

to

just

make

it

about

self-expression

rather

than

anything

else
.

So

I

am

at

the

bottom

because

I

am

shifting
,

I'm

completely

shifting
,

and

I

think

I'm

ready

to

leave

some

parts

of

my

professional

career

behind
.

I'm

not

ready

to

leave

some

others
.

So

I

think

I'm

yeah
,

if

it

were

a

staircase
,

I'm

definitely

at

the

bottom

and

I'm

rolling

a
.

There's

a

lot

more

to

come
.

Alex
47:27

There's

more

to

come
.

I

wouldn't

say

you're

crawling

with

talk
.

I

think

there's

the

message

I

got

from

that

is

lots

more

to

come
.

And

I

think

there's

so

many

different

averages

and

I

think
,

yeah
,

audio

I

think

is

going

to

be

as

big

as

it

is

now
,

but

it's

going

to

get

even

bigger
.

And

you

know
,

back

to

the

idea

of

remote

work

and

async

work
.

There's

still

not

complete

clarity

on

how

that's

all

done
.

So

if

you

can

deliver

that

in

an

audio

course
,

then

you

could

be

onto

something

there
.

Pilar Orti
47:59

I

hope

so
,

and

it's

pitched

what's

really

interesting
?

So
,

without

going

off

on

another

tangent
,

what's

really

interesting

at

the

moment

is

there

is

a

lot

like

this

week

I

there's

a

lovely

guy

who's

about

to

publish

with

the

mainstream

book

on

async
,

so

I

got

that

to

have

a

look

and

give

an

endorsement
.

Someone

else

also

got

in

touch

with

me

and

said

can

you

have

a

look

at

this

stuff

online

which

is

all

about

async
?

And

then

I

saw

someone

else

post

on

LinkedIn
.

I've

got

this

new

guide

about

async
.

There's

a

lot

of

stuff

that's

coming

out

for

fully

distributed
,

mainly

software

developers
,

that

kind

of
.

You

mentioned

GitLab
.

You

know

the

GitLab

aspiring

those

companies

that

aspire

to

be

like

GitLab
.

Pilar Orti
48:40

There's

a

huge

piece

for

organizations

like

the

ones

I've

been

working

with
,

which

are

the

traditional

ones
,

which

are

not

going

to

use

half

of

those

terms
.

They're

not

going

to

do

all

that

stuff
,

but

need

to

make

their

remote

work

more

sustainable
.

So

that's

the

space

I'm

looking

at
,

and

I

think

our

course

is

very

basic
,

but

I

think

it

just

touches

on

all

the

things

that

some

people

have

not

had

time

to

think

about
.

Exploring the Potential for Audio Courses

Pilar Orti
49:05

So
,

and

yeah
,

in

audio
,

I'm

really

excited

about

finding

a

way

there's

still

not

a

way

of

delivering

audio

as

courses
,

but

I

think

it's

a

matter

of

time

before

someone

says

here's

an

app
.

Alex
49:16

Yeah
,

because

all

you

get

really

is

you've

got

audio

books
,

but

that's

not

really

a

course
,

is

it
?

And

then

you've

got

I

mean
,

LinkedIn

has

started

to

test

a

lot

of

audio

now
,

so

that

kind

of

is

a

clue

as

to

what's

to

come
,

maybe
.

Pilar Orti
49:31

Yeah
,

and

to

be

honest
,

I

haven't

looked

at

how

that

would

work

there
,

but

the

LinkedIn

courses

and

stuff

are
.

I

mean
,

they're

closed
,

so

you

need

to

be

invited

to

deliver

them
,

which

I

suppose

I

could

look

into
,

and

they

have

been

looking

at

audio

and

even

podcasts

and

stuff
.

One

of

the

online

course

platforms

now

has

come

up

with

a

mobile

app
.

That

might

be

the

solution
,

because

then

you

can

have

your

PDFs

in

there

as

well

for

reference

and

there

might

even

be

a

community

featuring

it
.

But

you

don't

need

to

feel

it

can

feel

it

can

be

okay

delivering

audio

through

that
.

So

maybe

that's

the

answer
.

But

I

definitely

agree

with

you

that

audio

became

very

big
,

has

become

really

big

over

the

last

five

years
,

and

I

think

we're

going

to

see

more
.

Alex
50:20

Maybe

you

could

create

your

own

platform
.

Maybe

it

could

be

a

new

thing
.

I'm

trying

to

wrap

my

brain
.

I

can't

think

of

anything

that

just

delivers

audio
.

Pilar Orti
50:28

Well
,

if

any

developer

is

out

there

because

I

did
,

and

I

was

talking

to

someone

at

some

point

who

was

creating

something
,

but

I

don't

know

what's

happened

people

come

and

go
,

but

yeah
,

I

think

that

I

want

to

create

something

that

I

know

will

work

and

that

if

someone
,

if

a

learner
,

has

a

problem
,

that

I'm

not

the

one

they

go

to
.

So

I

want

a

platform

where

they

have

a

customer

service

so

I

don't

have

to

deal

with

that
.

So

creating

something

new

might

be

a

bit

scary
,

but

you

know
,

let's

see
.

Watch

the

space

Watch

the

space
.

Alex
50:58

We'll

be

watching

this

space
,

definitely
.

Well
,

I

mean
,

it's

been

great

having

you

on

again
,

auti
,

but

I

just

wanted

to

ask

you

finally
,

because

we've

talked

all

about

work

what

do

you

do

when

you're

not

working
?

What

do

you

do
?

You

gave

us

a

bit

of

a

clue

in

terms

of

some

of

the

things
,

like

the

gym
.

You

mentioned

the

gym
.

Are

you

a

fitness
?

What

are

the

things

that

you

do

when

you're

not

working
?

Pilar Orti
51:24

So

lots

of

stuff
,

because

something

I've

been

really

trying

to

do

over

the

last

year

was

to

spend

less

hours

at

the

computer

and

work

less

actually
,

and

just

the

reason

I

want

to

work

less

is

so

that

I

can

enjoy

it

more
.

So

I

don't

feel

like

I'm

really

done

working

and

catching

up
.

I

know

I

want

to

do

things

well
,

so

I

actually

take

Fridays

off
,

but

work

on

Saturdays
,

and

by

work

I

mean

editing

podcasts
,

which

is

so

awesome
,

and

it's

like

being

in

a

room

with

my

friends

listening

back

to

conversations
.

So

I

love

it
.

But

I

did

that

and

it's

very

interesting
.

If

anyone

has

any

flexibility
.

I

found

that
,

because

I

take

Friday

off
,

saturday

is

great

because

I

have

a

lot

of

energy

for

that

last

day
.

Then

I

take

Sunday

off

completely

and

then

I

start

again

on

Monday
.

Pilar Orti
52:14

I

do

pilates
,

which

is

great

for

Well
,

as

a

voiceover
.

It's

great

for

the

breath

something

I

discovered

after

drama

school

and

it's

great

for

posture
.

It's

great

for

strength
.

It's

like

if

anyone

is

thinking

about

yeah
,

we're

all

sitting

up

now
.

So

pilates
.

I

do

a

dance

class
.

I

used

to

do

Zumba
,

but

it's

too

cold

in

the

gym

where

I

do

it
.

I

do

a

dance

class

because

I

love

dancing

and

this

is

just

like

a

fun

dance

class

and

then

I

do

another

kind

of

pilates

thing

and

then

I

started

doing

yoga
,

which

I

really

like
.

I

really

like

the

teacher
.

She's

like

a
.

Really

Her

style

reminds

me

of

the

physical

theater

tutors

Really

just

wonderful
.

I

read

a

lot
.

I

love

reading
.

Every

morning

I

read

at

least

20

minutes

and

then

throughout

the

day
,

if

I

can
,

fiction
.

I

also

read

a

lot

of

nonfiction

and

I

watch

a

lot

of

television
.

I

love

crime

dramas
,

yeah
.

Alex
53:09

Crime

dramas
.

Pilar Orti
53:10

Great
,

especially

the

foreign

ones
.

Alex
53:14

What's

the

latest

crime
?

What

kind

I

mean
?

I

don't

get

to

watch

a

lot

of

TV
,

but

the

last

crime
?

I

don't

know

if

this

counts
,

but

the

last

crime

drama

I

watched

was

Breaking

Bad
.

Pilar Orti
53:24

Oh
,

I

didn't

ever

watch

that
.

I

know

it

was

big
,

but

I

didn't

watch

that

at

all
.

Alex
53:30

I

don't

know

if

that

counts

as

a

crime

drama
,

because

I'm

not

that

into

TV
.

As

I

said
,

Maybe

you

do

that
.

Pilar Orti
53:36

Yeah
,

well
,

if

anyone

listening

does

like

crime

drama
.

Well
,

we

don't

have

Netflix

because

we

were

going

to

sign

up

to

Netflix
.

Alex
53:43

Oh
,

I

see
.

Pilar Orti
53:44

And

we

were

going

to

sign

up

and

we

bought

the

Broku

the

thing

to

go

online

and

Channel

4

in

the

UK

has

so

much

stuff

and

then

we

also

still

record

from

television

into

a

digital

recorder
.

There's

just

so

much

stuff
.

We

don't

need

Netflix
,

but

there's

a

lot

of
.

Channel

4

in

the

UK

has

lots

of

Scandinavian

drama
,

lots

of

French

crime
.

That's

just

so

great
.

And

then

I

also

like

cozy

mysteries

because

that's

what

I'm

writing
.

So

I

also

watch

things

like

Private

Eyes

or

I

was

watching

today

Rearounds

of

Castle
.

I

don't

know

if

you've

heard

of

that
?

Alex
54:17

I've

not

seen

that
.

No
,

no
,

what's

that

about
?

Pilar Orti
54:18

Yeah
,

Castle

is

just

Well
.

They're

now

in

season

17
,

but

I

used

to

watch

it

when

it

was

season

one
.

Crime Writer and TV Shows

Pilar Orti
54:24

It

was

about

a

crime

writer

that

joins

the

police

or

that

is

shadowing

someone

in

the

police
.

So

it's

just

like

really

easy

cases
.

It's

just

very

cozy

dramas

and

you

don't

really

see

blood
.

There's

no

real

violence
,

it

just

you

know
.

They

just

solve

the

case

and

then

you

know
.

You

always

know

that

the

person

who

did

it

is

whoever
.

If

they

have

a

relatively

high-profile

actor

in

the

episode
,

that's

the

person

who

did

it
.

Alex
54:47

That's

the

one

that

did

it
,

so

it's

not

difficult

to

work

out

who

did

it
.

Pilar Orti
54:51

So

I

love

that
,

I

love

watching

television
.

I

really
,

really

do

it
.

So
,

yeah
,

that's

the

things

I

do
,

but

work

is

fun
,

so

Well
,

it's

good

to
.

Alex
55:00

It's

good

when

you

can

get

to

that

point

where

work

is

fun
.

There's

not

many

people

that

I

speak

to

who

have

reached

that

point
,

and

I

think

everybody
.

What

I'm

going

to

do

is

leave

your

details

in

the

show

notes
,

pilar
,

because

I

think

and

that's

the

reason

why

I

did

it

back

on

the

podcast
,

because

I

know

that

I

get

a

lot

of

inspiration

from

what

you

do

with

the

podcasting

and

your

work
,

so

I

know

that

other

people

can

as

well
,

and

I

just

want

to

say

thank

you

again

for

being

on

the

podcast

and

we'll

certainly

be

looking

out

for

what

you

do

in

the

future
,

and

maybe

there's

a

third

episode

in

the

making

at

some

point
.

Pilar Orti
55:33

That

would

be

great
.

Can

I

do

something

really

quickly
?

Something

I've

realised

through

adventures

in

podcasting

and

especially

talking

to

Michelle

Ong
,

who's

a

lady

who

has

steam-powered

podcasts

talking

to

women

in

science
,

and

when

we

were

talking

we

thought

one

of

the

things

that

came

out

that

really

struck

me

that

I

hadn't

thought

of

before

was

when

we

podcast
.

As

podcasters
,

of

course
,

we

connect

with

our

audience
,

so

we

create

a

space

for

ourselves
.

Then

we

bring

a

guest

and

the

guest

wants

to

communicate

with

the

audience
,

and

that

is

very

important

as

well
.

But

what

we

also

do

is

we

create

a

space

for

the

guest

when

we're

doing

interviews

to

stop
,

and

we

create

the

space

for

them

to

talk

about

their

work
,

to

reflect

on

their

stuff
,

and

your

questions

have

been

really

amazing
.

So

thank

you
,

because

I

really

really

enjoyed

that
.

It's

just

such

a

nice
.

You

created

a

really

nice

space

for

me
,

so

I

hope

the

listeners

also

enjoyed

it
.

Alex
56:27

I

loved

it
.

It

just

feels

like

a

great

conversation

to

me

and
,

like

I

said
,

I

hope

people

can

get

some

value

I'm

sure

they

can

and

put

your

details

in

the

show

notes
.

But
,

yeah
,

and

it

sounds

like

there's

a

lot

for

you

to

come
,

it

sounds

like

you're

involved

in

a

lot

of

things
.

But
,

as

I

said
,

I'll

be

keeping

an

eye

on

things

and
,

yeah
,

hopefully

speak

to

you

again

soon
,

pilar
.