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RWL046 How a Visionary Nomad Revolutionized Remote Work Insurance and Community Building

Ready to unlock the secrets to a fulfilling remote work lifestyle? Join us for an inspiring conversation with Andrew Jernigan, the visionary founder of Insured Nomads. Andrew shares his incredible journey from a traditional desk job to embracing the digital nomad lifestyle. Discover how love, flexibility, and a desire to support his family motivated Andrew to sell his Mercedes in 2000 and embark on a global adventure. Learn why remote work flexibility is crucial for employee satisfaction and how loving your work can boost productivity.

In this episode, Andrew delves into the often-overlooked aspect of remote work: comprehensive risk management and insurance. Listen as he explains his motivation for establishing a global broker network and affiliate marketing platform to safeguard remote workers. Amid the pandemic, traditional travel insurance fell short, making global health policies essential for long-term travelers. Andrew also shares his commitment to social impact through supporting the nonprofit Not For Sale, emphasizing the critical need for proper health coverage when living or working overseas.

The discussion extends beyond insurance to the unique challenges faced by remote workers and their families in building community and maintaining stability. Andrew’s personal anecdotes highlight the importance of planning, authenticity, and community in overcoming these hurdles. We conclude with heartfelt gratitude to Andrew for his valuable insights and for shedding light on the future of Insured Nomads. Don’t miss this episode packed with practical advice and inspiring stories for anyone navigating the remote work lifestyle.

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Remote Work Flexibility and Insurance Solutions

Speaker 1
0:02

Hello

everybody
,

this

is

Alex

from

the

Remote

Work

Life

podcast
.

I

want

to

thank

you

for

joining

me
.

I

have

a

special

guest

with

me

today
,

andrew

Jernigan
,

and

he

is

the

founder

of

Insured

Nomads
,

and

I've

been

speaking

to

Andrew

for

a

few

months

now
.

We

connected

via

Facebook
,

which

is

the

beauty

of

social

media

and

remote

work

as

having

remote

work

and

digital

nomad

lifestyle

in

common
,

and

I

was

intrigued

by

Andrew

and

the

fact

that

he

has

a

really
,

I

suppose
,

necessary

business

that

he

runs

on

a

remote

basis

as

he

travels

or

has

traveled

with

his

family
.

So
,

andrew
,

I

want

to

thank

you

for

joining

the

podcast
,

for

joining

the

remote

podcast
.

Speaker 2
0:58

Thank

you
,

it's

a

pleasure

to

be

with

you
.

Speaker 1
1:00

Excellent
,

and

as

I

always

do
,

as

I

usually

do
,

um
,

I

start

by

asking

what
,

what

brought

you

here
,

what

brought

you

to

and

embracing

this

uh
,

this

uh

lifestyle

as

a
,

as

a

digital

nomad
,

as

a

remote

worker
.

How

did

you

get

here
?

Speaker 2
1:20

I

guess

one

of

the

main

reasons

was

love
.

In

2000
,

I

resigned

from

my

desk

job
,

sold

my

Mercedes

and

decided

to

work

remotely
,

traveled

to

several

countries

and

in

the

process

began

a

relationship

with

someone

from

another

country

other

than

my

own

and

decided

to

relocate

there
.

So

I

got

started

earning

via

outsourcing

services

and

settled

in

Brazil

for

quite

some

a

couple

of

years

and

continued

that

working

remotely
.

Over

the

years

I've

kept

going

from

the

UK
,

us
,

thailand
,

ghana
,

south

Africa
,

brazil
,

us

Thailand
,

ghana
,

south

Africa
,

brazil
,

mozambique

and

elsewhere
.

And

really

remote

is

the

way

forward

for

me
.

I've

had

corporate

jobs

where

I've

said

you

know
,

nope
,

I'm

willing

to

join

you

but

I'll

be

remote
.

And

they've

accepted

that

you

know
,

not

knowing

most

of

the

executives

that

I

was

working

alongside

on

conference

calls

and

Zoom

calls

etc
.

Speaker 2
2:25

And

even

now
,

after

20

years

of

working

remotely

20

years
,

yes
,

it

was

2000

when

I

started

this

remote

work

journey
,

and

not

just

remote

work
,

but

remote

work

around

the

world
.

So

that

was

before

it

was

called

a

digital

nomad
.

And

of

course
,

being

a

digital

nomad

just

means

you

have

the

freedom

to

do

it
.

You

can

work

from

home

and

still

be

a

digital

nomad
.

That

doesn't

necessarily

mean

you're

traveling
.

So

location

independence
,

so

many

different

names

for

it
.

In

this

industry
,

I

mean

this

segment
.

Speaker 1
3:03

And

that

was

what

I

guess
.

I

suppose

a

lot

of

people
,

when

they

start

out
,

they

have

that

idea

of

wanting

to

have

flexibility

in

their

work

or

flexibility

in

their

life
.

Was

that

a

big
,

a

big

driver

for

you

then
?

Speaker 2
3:21

Absolutely
.

It's

been

flexible

for

various

reasons

through

time
,

whether

it's

due

to

my

wife's

travels

with

her

job
,

because

she

has

a

global

role
.

So

at

times

I've

needed

to

work

remotely

so

I

could

take

care

of

the

kids
.

If

there's

a

teacher

meeting

or

if

I

have

to

pick

them

up

One

season
,

it

was

because

my

parents
,

my

aging

parents

so

it

may

not

be

just

because

we

want

to

travel

aging

parents

so

it

may

not

be

just

because

we

want

to

travel
.

Working

remotely

is

essential

for

various

reasons

for

flexibility

in

this

current

day
.

So

as

we

create

companies
,

as

we

are

in

management

of

companies
,

we

need

to

be

as

flexible

as

we

can

with

teams
.

They

may

not

be

telling

you

the

reason

why

they're

working

remotely

or

why

they're

required

for

it
,

and

really

it's

one

of

those

things

where

we

shouldn't

have

to

ask

now

of

why

are

you

working

from

X

location
?

It

should

be

almost

one

of

those

things

of

protective

information

by

HR
.

Speaker 1
4:20

No
,

I

can

see

that

and

I

agree

because

really
,

what

we

should

be

doing

is

enabling

people

to

work

in

situations

that

suit

them
.

Obviously
,

if

they're

able

to

work

at

their

optimum

level

and

their

outputs

are

what's

I

heard

you

hear

this

all

the

time

you

know

where

they

work

shouldn't

really

have

an

impact

as

long

as

it

doesn't

impact

the

business

and

people

around

them
.

So

it

shouldn't

necessarily
.

I

agree
.

Speaker 2
4:53

It

shouldn't

necessarily

be

a

question
,

so

right

our

other

our

question

really

shouldn't

be

whether

someone

could

work

remotely
,

but

are

we

going

to

allow

them

enough

freedom

to

not

work

too

much

remotely
?

Because

the

the

flip

side

of

it

is

is

that

our

team

members

will

put

in

more

hours

per

day

just

if

they're

enjoying

their

work

or

if

they

have

too

much

to

do
.

We've

got

to

encourage

them

to

have

a

life

other

than

their

work
.

Speaker 1
5:28

Yeah
,

and

again
,

I

agree

on

that

because

the

tendency

is

well

for

a

lot

of

people
.

I

think

productivity

is

a

big

challenge

and

you

know
,

if

you

hire

somebody

in

your

company

who

is

good

at

what

they

do

and

you

you

know

you

want

them

to

work

remotely
,

the

challenge

is

not

necessarily

whether

they're

going

to

do

the

job
,

is

that
.

The

challenge

is
,

like

you

said
,

is

almost

having

them

not

overwork
.

You

know
,

having

them

sort

of

have

that

to

strike

a

balance
,

because

from

for

me

personally
,

when

I

first

started
,

I

didn't

get

the

balance

right

at

all
.

I

I

overworked
.

Um
,

what

you

often

find

is

when

you

work

remotely

is

you

can

do

more
.

For

me

personally
,

you

can

do

more

than

you

would

if

you

were

to

work

in

more

of

a

I

suppose
,

a

co-located

situation
.

Speaker 1
6:23

I

don't

know

if

you

found

that

yourself
,

Andrew

absolutely
,

especially

when

you

love

your

work

and

that's

key

because
,

again
,

if

you've

got

all
,

if

you're

hiring

somebody

and

you

know

that

they're

a

good

match

for

your

business

because

they

love

what

you

do
,

then

they're

a

good

match

in

terms

of

they
,

they

love

what

they

do
,

in

terms

of

the

work
.

You

literally

you've

got

the

all

the

ingredients

for

somebody

who

you

could

just

say
,

okay
,

do

what

you

do
,

go

ahead

and

do

it
.

Give

them

that

trust
,

give

them

that

flexibility
,

give

them

that

leeway

to

to

do

what

they

do
.

So
,

yes
,

but

anyway
,

I

mean
,

andrew
,

I

want

you

to

tell

us

more

about

um

insured

nomads

before

we

go

any

further
,

because

it's

one

of

those

things
.

Again
,

when

I
,

when

I

first

started

working

remotely
,

you
,

you

don't

insurance

is

not

one

of

the

first

things

you

think

about

um
,

and

it's

so

important

because

there's

so

many
,

so

much

more

responsibility

on

your

shoulders

than

before
.

Speaker 2
7:26

So

tell

us

about

Insured

Nomads
,

yes
,

it's

a

response

to

a

change

in

the

industry

actually
,

as

we

have

a

gig

workforce

where

people

are

working

for

Upwork
,

they're

working

for

their

freelancing

or

they're

telling

their

company

they

want

to

work

remotely

financing
,

or

they're

telling

their

company

they

want

to

work

remotely
.

A

lot

of

times

the

personnel

department
,

the

HR
,

is

not

putting

them

on

a

global

plan
,

they're

not

putting

them

on

the

standard

health

plan
,

so

you

have

to

go

out

and

find

your

own
.

So

Insured

Nomads

has

stepped

in

due

to

a

gap

in

this

industry

and

we

serve

the

location

independent
,

the

remote

workers
,

with

high-level

benefit

products
,

providing

great

service

and

really

at

much

more

reasonable

prices

than

has

been

available

out

there
.

Speaker 2
8:15

Going

back

in

time
,

I

recall

when

we

relocated

from

the

US

to

an

African

country
,

I

could

not

get

term

life

insurance
.

So

I

live

there
,

you

know
,

going

malaria

over

and

over

other

things
,

flipping

our

SUV
,

et

cetera
,

without

life

insurance

for

my

wife

and

kids
.

We've

made

it

where

that's

possible

for

cross-border

term

life

insurance
.

We

have

great

global

medical

insurance

for

when

you

have

trips
.

Travel

insurance

Remote

workers

shouldn't

be

on

travel

insurance

if

they're

spending

most

of

the

year

abroad
.

Just

a

side

note

Disability

insurance

for

those

who

are

living

outside

their

passport

country
,

Things

like

that
.

We

started

it

because

there's

a

need

for

better
.

There's

not

a

need

for

another

insurance

company
.

There's

a

need

for

better
.

Speaker 1
9:13

And

what

do

you

do

better
?

I

mean
,

you

mentioned

a

few

things

that

potentially

are

different

there
.

What

do

you

do

better

than

the

others
?

Speaker 2
9:22

One

our

claim

service
.

One

our

claim

service
.

The

providers

that

we've

partnered

with

for

administration

and

assistance

are

phenomenal
.

Their

service

levels
,

their

response

time

is

really

good
.

We

utilize

all

the

chat

forms

practically

that

are

in

use

right

now
,

from

WeChat

to

Telegram

to

Messenger
,

whatsapp

and

even

Discord

for

you

gamers

out

there
.

So

we

are

here

for

you

to

walk

you

through

the

purchase
,

through

assistance

all

throughout

it
,

and

usually

you're

having

to

piece

together

things

going

from

one

company

to

another

in

the

international

product

space
.

So

we're

putting

it

all

in

one

spot

to

where

you

can

get

what

you

need
,

without

going

from

one

company

for

this
,

one

company

for

that
,

with

global

service

numbers
.

Speaker 1
10:27

No
,

I

mean
,

it's

always

good

to

have

things

all

under

one

roof
,

isn't

it
?

Rather

than

having

to

trawl

the

internet

and

do

all

your

research

and

try

and

like

budge

things

together

to

make

sure

that

you've

got

everything

in

place
.

The

last

thing

you

want

to
,

when

you're

sitting

there

with

your
,

your

mac

or

your
,

I

don't

know

you're

on

your

phone
,

you

have

some

sort

of

mishap

or

something
,

that

the

last

thing

you

want

to

be

doing

is

going

on

back

over

your

notes

and

having

to

go

here

and

there

and

everywhere
,

and

you

know

you

want

everything

in

one
,

in

one

place
,

don't

you
?

Speaker 1
11:01

yes

absolutely

so
.

What
?

What

brought

you

to

the

um
,

to

the

insurance

space
?

What
?

Why

did

you

choose

that

as

as

your
,

as

your

routine
,

and

how
?

Tell

us

a

bit

more

about

I

get
,

I

get
,

I

guess
,

the
,

I

don't

know
,

the
,

the
,

the

process
,

not

the

process
,

the

actual

journey

that

you

took

to

becoming
,

you

know
,

heading

up
,

insured

Nomads
?

Speaker 2
11:29

Well
,

I

was

in

healthcare

administration

in

the

US
.

I

ended

up

marrying

a

doctor

who

became

a

travel

med

doc
,

global

health

doc
.

She's

actually

one

of

our

founders

and

is

working

extremely

much
.

With

the

current

pandemic

that

we're

going

through
,

our

volume

has

picked

up

significantly

with

this

as

well
.

Global Health Insurance for Remote Workers

Speaker 2
11:50

But

really

getting

into

risk

management

is

just

because

I

care
,

seeing

way

too

many

people

look

at

insurance

and

say

I

can't

afford

it
,

or

buying

something

they

didn't

need

or

less

than

they

needed

and

not

not

having

the

um
,

the

educated

brokers
,

intermediaries

to

share

with

them

how

to

do

it
.

Speaker 2
12:18

So

this

process

of

building

a

broker

network
,

the

intermediate

network

around

the

world
,

building

the

affiliate

marketing

platform

so

that

everyone

can

monetize

and

sell

our

products
,

it's

quite

a

journey
,

but

it's

not

because

of

of

insurance
,

it's

about

protecting

people
.

I

see

myself

as

the

knight

with

a

shield

and

a

sword

to

make

sure

that

you're

protected
.

So

that's

the

why
.

Also

because

where

we

started

out

from

the

beginning
,

one

of

our

co-founders

is

actually

all

of

our

co-founders

are

fully

just

social

impact

based
.

We're

looking

to

fund

significantly

the

work

of

Not

For

Sale
,

which

is

a

global

nonprofit

that

works

in

human

trafficking
,

the

protection

and

provision

for

those

still

in

the

plight

to

get

out

of

human

trafficking

those

that

are
,

whether

it

is

commercial

labor

or

various

aspects
,

from

quarries

in

children

working

in

quarries

to

those

working

in

clothing

stores
,

to

the

sex

trade
.

So

we're

working

to

fund

that

significantly
.

Speaker 1
13:38

No
,

I

think

those

are

all

worthwhile

reasons

why
,

I

think
,

yeah
,

it's

one

of

those

things
,

isn't

it
?

Where

you've

got

you

only

know

what

you

know
.

I

guess

don't

you

when

it

comes

to

when

you

decide

to

pack

your

bags

and

go

traveling
,

it's

always

good

to

have

that

peace

of

mind

that

insurance

that

you

take

out

is

going

to

cover

you
,

and

it's

even

more

reassuring

that

if

the

person

who

heads

up

the

business

that

is

going

to

give

you

that

coverage

has

your

best

interests

at

heart
,

it

sounds

like

Insured

Nomads

does
.

So

I

love

that
.

I

really

like

that
,

and

not

only

just

your

customers
,

but

also
,

like

I

said
,

the

human

trafficking
.

I

always

love

when

there's

a

different

element

to

business

that's

trying

to

do

better
,

not

just

for

the

business

but

for

people

in

general
.

So

that's

great
.

I

love

that
.

Andrew
,

you

mentioned

the

pandemic

at

the

moment

and

the

fact

that

your

numbers

are
.

Your

numbers

are

going

up
.

Do

you

think

that's

directly

related

to

what's

going

on

with

with

the

coronavirus
?

Speaker 2
14:51

Absolutely
.

You

know

there's

in

the

remote

work

field
.

Many

people

decide

to

work

outside

their

passport

country

and

for

some

reason

it's

been

promoted

that

you

should

get

travel

insurance

when

you're

doing

that
,

even

though

they

plan

on

living

for

a

year

or

three

years

outside

their

passport

country
.

Travel

insurance

is

for

a

trip
,

not

for

a

lifestyle
.

And

so

right

now

people

are

finding

that

their

travel

insurance

is

void
,

or

if

they

were

to

get

infected
,

it

would

be

excluded

the

next

time

they

buy

travel

insurance

because

it's

a

pre-existing

condition
.

So

right

now

people

are

turning

to

us

because

our

Nomad

Health

Insurance

plans

have

no

exclusions

for

coronavirus

and

that's

nomadhealthinsurancecouk
,

or

you

could

just

go

to

insurednomadscom
.

Speaker 2
15:48

But

right

now

people

are

realizing

okay
,

I

traveled

and

I

don't

have

insurance

at

all
,

so

I

need

to

purchase
.

Or

I

traveled

and

now

my

insurance

is

void
,

or

it

will

be

soon
,

as

soon

as

the

country

I'm

in

is

declared

a

do

not

travel

zone

by

the

British

government
,

the

US

government
,

etc
.

And

at

that

point

they

either

have

to

get

out

and

if

there

are

no

flights
,

you're

stuck

and

your

interest

has

been

voided
.

So

sure
,

there

are

travel

policies

that

aren't

being

voided
,

but

still

it's

travel

policy
.

So

if

you

get

sick
.

The

next

travel

policy

you

have

will

exclude

anything

that

is

a

pre-existing

condition
,

such

as

a

pre-existing

infection

like

this

wow
,

I

mean
,

wow
,

I

mean
.

Speaker 1
16:38

It

makes

you

wonder
,

then
,

why

is

there

not

more

information

readily

and

freely

available

about

this
?

Why

does

it

take
?

Can

I

address

that

really

quick
.

Speaker 2
16:50

Yeah
,

please
.

One

insurance

is

complex

and

people

are

pinching

pennies

so

they

buy

the

cheapest

cover

they

can

for

their

trip
,

because

they

don't

want

to

read

through

the

fine

print

of

well
,

I'm

traveling
,

so

I

get

travel

insurance

right
,

Versus

paying

10

times

more

for

a

global

health

policy
.

But

if

you're

diagnosed

with

a

disease

while

you're

traveling

for

a

year
,

you

should

have

had

a

global

health

policy
.

Yeah
,

it's

basically

the

money
.

People

don't

understand

this

and

they

pay

for

something

cheap
.

Speaker 1
17:29

I

guess

that

that

kind

of

it

kind

of

reveals

a

I

suppose

a

I

mean

you
,

you're

covering

a

gap

in

terms

of

providing

the

insurance
,

but

when
,

I

guess
,

when

you're

thinking

about

becoming

a

nomad

or

remote

worker

or

moving

just
,

you

know
,

not

necessarily

being

nomadic

but

just

moving

somewhere

else

and

going

to

work
,

it

goes

to

show

that
,

I

suppose
,

at

the

top

of

mind

is

not
,

which

I

suppose

is
,

I

guess
,

understandable

At

the

top

of

mind

you

don't

think

okay
,

what

happens

if

I

get

sick
?

Speaker 1
18:07

I

mean
,

you

don't

really

think

about

those

things
.

I

suppose

when

you're

in

that

situation

where

you

want

to

just

get

up

and

go
,

you're

thinking

about
,

you

know

where

are

you

going

to

stay

and

who

are

you

going

to

be

with

and

the

equipment

that

you're

going

to

take
,

and

you

may
,

you

may

insure

the

equipment
,

but

you

don't

think

necessarily

about

how

your
,

how

those

things

are

going

to

get

covered
,

outside

of

the

one

thing

I

just

mentioned
.

And

I

suppose

it

rests

on
,

I

suppose
,

if

you

are

going

to

be

doing

that
,

it

rests

on

your

shoulders

to

have

that

understanding

and

do

the

research
,

and

I

think

Andrew's

solution

can

help

with

that
.

You

know
,

make

sure

you've

got

all

bases

covered
.

Building Community in Remote Work

Speaker 2
18:50

Group

plans

with

us

start

at

two

people
.

So

if

it's

a

small

business
,

all

the

way

to

a

major

corporation

or

charitable

organization
,

educational

organization
,

so

this

is

not

just

for

individuals

and

families

but

for

business

entities
,

for

discounting
,

for

group

rates

and

underwriting
.

But

you

know
,

insurance

gets

complex

and

it's

one

of

those

things

that
,

okay
,

let's

people

blank

out
.

Now

it's

like
,

okay
,

change

subjects
,

you've

gotten

too

deep
.

But

it's

one

of

the

things

we

have

to

overcome

in

protecting

people
.

Speaker 1
19:31

Stop

long

enough

to

understand

what

you're

purchasing

rather

than

just

look

at

the

price

and

the

perceived

features

and

make

a

proper

plan

as

well

when

you're

thinking

about

going
,

rather

than

just

look

at

the

price

and

the

perceived

features
,

and

make

a

proper

plan

as

well

when

you're

thinking

about

going

elsewhere
,

to

a

different

country
.

Plan

everything
.

I

mean
,

I

know

a

lot

of

people

have

a

tendency

just

to

get

up

and

go
.

I

don't

know
.

I

know

people
,

I

know

friends
,

I

know

family
,

who

are

of

that
,

have

that

sort

of

um

nature

where

they

just

think

you

know
,

I'm

here

now
,

let's

just

take
,

let's

just

take

everything

go

traveling

or

go
,

go

and

work
.

But

I

think

you've

got

to

be

a

bit

more
,

a

bit

more

shrewd

than

that

Um
,

especially

in

the

times

that

we're

living

in

now
.

You've

got
,

you

have

to

have

a

contingency

plan
.

You

have

to

have

a

safety

net
.

You

have

to

have

a

safety

net
.

Speaker 2
20:20

you

have

to
,

you

know
,

just

have

things

in

place

to

to

make

sure

that

when

you

get

to

your

destination
,

all

you

can
,

all

you

have

to

think

about
,

is

the

day-to-day

things

like

work

and

living

and

having

fun
,

right
,

you

know

yeah
,

I

was

think

when

you're

saying

that
,

it

reminded

me

I

was

one

of

our

clients
,

one

of

our

insurers
,

healthy
,

in

his

mid-20s
,

going

off

to

an

African

country
,

and

it's

like

you

know
,

I

really

don't

need

insurance

but

I

guess

I

should

get

it
.

He

had

a

$500

excess
,

perfectly

healthy
,

you

know
,

just

covered
,

I

think
,

worldwide

excluding

North

America
.

Just

covered
,

I

think
,

worldwide

excluding

North

America
.

And

so

it

was

so

inexpensive

because

of

his

age
.

Sure
,

it

was

maybe

$200

more

than

travel

insurance
,

but

this

was

a

global

plan
.

Speaker 2
21:11

He

went

to

visit

a

family

member

during

his

year

policy

in

Chiang

Mai
,

went

to

the

hospital

with

a

headache

and

they

determined

he

had

a

brain

tumor
.

Oh

my

gosh
,

for

Bangkok

couldn't

fly

anywhere
.

So

for

his
,

his

policy

was

close

to

$1,000

for

the

year
.

He

had

a

500

excess

and

he

had

brain

surgery

removed

a

tumor
,

had

brain

surgery

removed

a

tumor
.

He

got

back
,

went

to

Johns

Hopkins

for

a

review
,

said

excellent

surgery
,

everything

is

great
,

he's

still

a

client
,

now

married
,

he's

given

the

raving

Google

review
,

etc
.

But

it's

that

thing

where

he

didn't

think

he

needed

insurance

but

he

thought

you

know
,

I'll

do

it
,

I'll

go

ahead

and

do

it
.

And

now

you

know

I'll

do

it
,

I'll

go

ahead

and

do

it
.

And

now

you

know
,

of

course
,

married
,

his

wife

has

an
,

etc
.

Has

coverage
,

and

you

know

this

is

years
,

years

later
,

but

it's

so

much

fun

to

make

sure

that

people

are

protected
.

Speaker 1
22:10

No

one

will

use

it

and

the

average

person

doesn't

no
,

yeah
,

well
,

yeah
,

protect

yourself

with

the
,

with

the

thought
,

that

thought

that

I'm

not

going

to

use

it
.

Put

that

in

place

and

then

put

it

to

the

back

of

your

mind
,

right

and

for

you
.

I

mean
,

you've

talked

a

lot

about

insurance

Personally
,

from

your

point

of

view
,

andrew
.

You're

an

experienced

remote

worker
.

20

years

behind

you
,

you've

done

travelling

to

different

continents
,

continents
.

That

all

sounds

great

to

me

and

it

all

looks

great
,

so

you

have

a

lot

of

um

knowledge

to

to

sort

of

to

be

able

to

share

with

people

on

some

of

the

challenges

that

you've

had

to

overcome

as

well
,

in

terms

of

maintaining

not

just

your

business
,

but

you've

got

a

family
,

you've

got

three

children
.

What

have

been

the

biggest

challenges

that

you've

had

to

overcome
?

Speaker 2
23:02

since

our

remote

work

experience

has

taken

us

to

many

different

countries
.

One

of

the

biggest

challenges

is
,

of

course
,

raising

kids

in

this

lifestyle
,

education
,

making

sure

they're

having

community
,

which

is

a

factor

with

remote

work

anyway
,

is

having

community

because

you

don't

have

the

office

tribe

to

go

to

lunch

with

and

to

go

go

to

grab

a

coffee

etc
.

So

that's
,

whether

you're

working

remotely

in

your

hometown

or

you're

working

remotely

in

Rio

de

Janeiro
,

as

I

am

today
,

it's

building

the

tribe
.

And

when

you

do

that

as

a

family

it's

even

more

challenging

Because

my

daughter

yesterday

was

with

a

friend

who

has

lived

in
,

just

moved

here

from
,

I

believe
,

dominican

Republic

and

before

that

was

in

Angola

and

is

planning

on

moving

to

Canada

next

year
.

Her

other

best

friend

is

from

Sweden

and

here

we

are
.

She's

American

but

living

in

Brazil
.

So

sure

that's

a

challenge

is

being

unique
.

Speaker 2
24:22

And

as

a

good

friend

of

mine

wrote

a

book
,

use

your

Difference

to

Make

a

Difference
.

His

name

is

Tayo

Roxson
.

It's

in

our

differences
,

our

differences
,

that

we

can

really

change

things
,

just

like

changing

the

insurance

world
.

It's

understanding

that

people

everyone

is

unique

and

has

a

different

need
.

They

may

not

be

best

fit

for

our

product

so

we

may

refer

them

to

another

company
.

Speaker 2
24:52

It's

looking

out

for

the

people

we're

with
,

whether

it's

our

family
,

our

friends
,

our

family

members
,

to

build

a

true

community

authenticity

through

the

hardships
.

That's

probably

one

of

the

biggest

challenges

to

overcome
,

because

traditional

workers

don't

understand

the

remote

worker
.

Even

if

you're

a

local

with

them
,

you

just

sit

at

home
,

right
.

You

watch

TV

shows

all

day

at

home
,

right
,

that's

what

they

day

at

home
,

right
,

that's

what

they

say

yeah
,

right

or

oh
,

you're

off

in

this

place
.

It

must

be

incredible
.

And

when

you're

actually

sitting

at

your

laptop

for

14

hours

a

day

and

you're

not

seeing

the

incredible

place

where

you're

actually

working
,

so

yeah
,

that's

probably

one

of

the

biggest

challenges

is

the

community

aspect

for

yourself

and

for

your

spouse

and

kids
,

with

remote

work
.

Speaker 1
25:54

Yeah
,

and

that's

a

pretty

common

theme

actually

among

people

I've

spoken

to

who

either

have

worked

remotely

for

a

number

of

years

or

just

just

sort

of

dipping

their

toe

in

or

just

getting

into

the

world

of

remote

work
.

Is

that
,

yeah
,

building

community
,

um
,

in

a

way

that's

just
,

I

guess

in

a

way

reflects

what

they

used

to

be

when

they

were

working

in

a

collocated

situation
.

But

you

can't

really
,

it

doesn't

really

reflect
,

does

it
?

It's
,

you

have

to

be

a

bit

more

deliberate

about

it

in

many

ways
,

don't

you
?

You

have

to
,

yeah
,

take

deliberate

steps

to

get

to

know

people

and

really

try

to

communicate
,

try

to
.

Speaker 2
26:39

If

you're

not

naturally

adverse

to
,

sort

of

inclined

to

mix

and

and

share

ideas
,

then

you

almost

have

to

sort

of

force

yourself

out

of

your
,

your

bubble

to

to

create

that

community
,

to

create

that
,

that
,

those

contacts
,

because

the

last

thing

you

want

is

to

isolate

yourself

yeah
,

and

we're

such

an

isolationist

society

now

it's

not

like

we're

we're

borrowing

eggs

from

our

neighbor

anymore
,

or

and

we're

such

an

isolationist

society

now

it's

not

like

we're

borrowing

eggs

from

our

neighbor

anymore
,

or

that

we're

actually

getting

to

know

our

neighbors

because

we

say
,

okay
,

our

neighbor

isn't

going

to

be

our

friend
,

we

just

go

in

and

out
.

Speaker 2
27:13

Society

has

shifted

over

time

to

where

we're

very
,

very

selective

of

who

we

decide

can

come

in

our

circle
.

That's

true

Versus

the

agriculture

society
,

the

manufacturing

society
,

the

unions
,

the

labor

groups
,

where

you

just

went

out

to

the

social

gatherings

with

those

that

you

were

in

your

community
,

whether

you

like

them

or

not
.

Now

it's

like
,

nope
,

I

don't

like

them
,

I

don't

like

them
,

I

don't

like

them
.

So

in

the

end
,

it's

like

you

don't

like

anybody
.

So

you

don't

have

a

social

network
,

except

a

virtual

world
,

whether

it

is

a

social

network

or

gaming
,

or

internations
,

or

whatever

the

social

network

is

that

you're

deciding

to

virtually

be

part

of
.

Speaker 1
27:59

I

suppose

what

I

hear

a

lot

is

there's

this

tag
.

I

mean

there's

many

sort

of

stigmas

attached

to

remote

work
,

as

you've

pointed

a

couple

of

them

out
.

This

word

isolation

now

it's

okay
,

they're

not

synonymous
.

I

don't

think

remote

work

and

isolation

is

necessarily

synonymous
.

No
,

not

at

all
,

and

that's

what

I

don't

want

to

sort

of

go

off

on

a

bit

of

a

rant

now
.

But

uh
,

it's
,

I

think

it's
,

it's

almost

becoming
.

Speaker 1
28:34

Isolation

is

part
,

is
,

has

become

part

of
,

it's

always

been

there

before
.

Remote

work

was

there
,

I

mean
,

the

people

isolate

themselves
.

Before

personal

choice

was

around
,

it

was

yeah
,

it's
,

it's

a

personal

choice

and

I

think
,

yes
,

there

is

a

tendency

to

be
,

obviously

to

be

more

alone
,

but

it

doesn't

necessarily

mean

that

remote

workers

are

isolationist

or

or

desire

to

be

alone
.

It's

just

that

we

have

to

learn

as

human

beings

to

be

more
,

like

you

said
,

look

over

the

parapet

to

check

on

your

neighbour
,

to

talk

to

one

another
,

and

I

think
,

in

a

way
,

remote

work

is

an

opportunity

to

be

more

deliberate

where

that

is

concerned
.

But
,

as

I

said
,

I

don't

want

to

go

off

on

a

rant

because

we'll

go

off

on

a

tangent

and

we'll

go

on

for

a

bit

too

long
,

but

I've

got

a

few

more

questions

for

you
,

andrew
,

before

we

wrap

things

up
.

And

I

mean

in

terms

of

you've

got

a

team

around

you

as

well

where

Insured

Nomads

is

concerned
.

What

have

been

your

main

challenges

when

it's

come

to

actually

hiring

remote

talent
?

Speaker 2
29:53

I

believe

the

challenge

is

knowing

how

people

communicate

best

and

getting

to

know

them

as

an

individual
,

even

though

you're

working

remotely
,

because

the

temptation

is

to

jump

right

into

a

task
,

into

the

current

project

and

to

be

all

work

and

then

you

forget

to

realize

that
,

oh
,

this

person

does

like

words

of

affirmation
,

or

this

person

likes

quality

time
.

And

we

don't

have

quality

time
.

We

have

purposeful

time

whenever

there's

interaction
.

So
,

as

we

live

our

lives

to

actually

care

for

people
,

we

have

to

learn

to

care

for

our

fellow

remote

workers

more

than

the

function

they're

providing
.

Speaker 1
30:46

No
,

I

like

that
,

I

like

that

and

I

think
,

again
,

it's

remote

work
,

I

always

say
,

is

about

people
.

It

puts

people

first
.

The

best

remote

teams
,

the

best

remote

workers

put

people

first
.

And

in

the

times

that

we're

living

in

now
,

we

can't

avoid

the

the

whole

issue

around

um

coronavirus

and

there

are

probably

many

people

now

that

perhaps

previously

worked

in

an

office

building

that

are

now

having

to

turn

to

remote

working
.

And

I

think

central

to

that

is

what

andrew

has

been

talking

about
,

which

is

thought
,

thinking

about

people
.

Speaker 1
31:29

Obviously
,

work

has

to

be

done
.

If

you
,

if

you're

working

within

a

business
,

the

work

has

to

be

done
.

But

it

requires

that

you

know

working

with

other

people

require
,

especially

if

you're

managing

other

people
,

it

requires

that

you

are

cognizant

of

how

they

are
,

how

they're

doing
.

And
,

again
,

you

have

to

be

a

bit

more

deliberate

about

understanding

and

asking

questions
,

not

so

much

that

you

overwhelm

them
,

but

to

a

point

that

you

understand

them

and

and

and

can

help

them

as

much

as

you

possibly

can
.

And

again
,

andrew's

point

about
,

I

guess
,

the

challenges

of

hiring

people

Before

you

hire

remote

workers
,

think

about

how

you're

going

to

manage

them

as

well

and

think

about

having

a

plan

to

manage
,

not

necessarily

in

a

cookie-cutter

way
.

Manage

people

based

on

their

needs

as

far

as

possible
.

Speaker 2
32:37

Yes
.

Speaker 1
32:39

You

know
.

Okay
,

andrew
,

before

we

wrap

up
,

what

are

the

plans

for

insured

nomads
?

What
?

What

are

your
?

You're

in

a

busy

time

right

now
,

as

you

described

earlier

on
.

What

are

the

plans

going

forward
?

Speaker 2
32:57

yes
,

we

are

in

a

major

online

transformation
.

So
,

although

I'd

love

for

you

to

follow

us

on

social

media
,

which

is

at

InsuredNomads
,

on

any

channel
,

but

our

website
,

insurednomadscom

will

be

under

a

full

relaunch

at

the

end

of

the

month

have

anyone

who

is

using

links

and

social

media

on

your

website
,

etc
.

To

join

our

affiliate

program
,

because

this

is

a

big

project

of

ours

really

is

to

get

more

people

protected

and

reward

people

who

are

making

that

happen
,

referring

business

our

way
.

So

we're

launching

new

products

all

throughout

the

year
.

So

that's

those

are

some

of

the

highlights

of

what's

coming
,

adding

new

team

members
,

etc
.

It's

a

busy
,

great

time

of

growth

for

us

sounds

good
.

Speaker 1
33:58

Uh
,

you

mentioned

a

couple

of

urls
.

I'll

include

them
,

of

course
,

in

the

show

notes

so

that

anybody

who

who

wants

to

have

a

look

at

insured

nomads

can

do

so
,

because

I

think

it's
.

It's

a

necessity

that

you

have

your

insurance

in

place
,

it's

necessity
,

so

I'll

include

those

in

the

show

notes
.

And

again
,

one
,

just

one

more

question

for

you

before

you

go
,

because

I

know

you're

a

man

who's

traveled

in

different

locations
,

different

continents
,

as

we've

discussed

before
.

What's

the

most

unusual

or

exotic

place

that

you've

worked
?

That

would

be

in
.

Speaker 2
34:35

Ghana
,

west

Africa
.

We

went

there

to

work

in

a

clinic

and

in

the

meantime
,

built

it

up
,

had

an

incredible

team

there

of

Ghanaians
.

My

third

child

was

born

there
,

nicholas
,

and

we

lived

about
,

oh
,

two

hours

from

the

nearest

gas

station

and

we

were

one

of

the

only

folks

with
,

of

course
,

refrigerator

or

anything

like

that
.

We

lived

weeks

without

electricity
.

In

the

end

it

had

a

full

operating

theater
.

We

had

imported

an

ambulance

from

Japan
,

straight

from

battery
,

built

from

Nissan
,

and

you

know
,

I

guess
,

the

culture
,

the

drilling

the

boreholes
,

the

providing

health

care

for

those

who

couldn't

afford

it
,

having

black

mambas

and

living

through

malaria

and

typhoid

fever
,

and

you

name

it
.

Personal Connection and Appreciation

Speaker 2
35:33

I

think

that's

the

best

answer

for

you

and

I

cherish

my

time

there
,

made

very

close

friends

and

still

keep

up

quite

regularly
.

Speaker 1
35:47

So

it

was

very

enriching

Sounds

good

to

me
.

I

can't

beat

that
.

I

can't

top

that

one
.

I'm

afraid

it

sounds

good

to

me
.

Andrew
,

I

just

wanted

to

thank

you

for

joining

us

and

sharing

your

story
,

sharing

information

about

your

business

as

well
.

Insured

Nomads

with

the

remote

work-life

community

will

be

looking

out

for

changes

to

the

website

and

updates

and

the

progress

that

you're

making
.

So

thank

you

so

much

for

being

with

us

today
.

Speaker 2
36:16

Thank

you

so

much
.